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submitted 2 years ago by Viking_Hippie@lemmy.world to c/196
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[-] geekworking@lemmy.world 54 points 2 years ago

Not sarcastic. I work for a provider, and we warn people of service changes a bunch of times over a period of months.

Despite this, you will still get a bunch of people complaining that they were never told, we surprised them with it at the last minute, etc.

A change that deletes customer data brings in legal as well. If one of these people tries to sue for losing their data you want to be able to show that you provided plenty of notice and warning.

Companies will often "scream test" a data loss change. Meaning you turn it off, but don't really delete right away to see who screams that their data is gone. Anyone screaming gets some short time period to recover the data.

this post was submitted on 22 Nov 2023
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