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How the IT guys see the users
(lemmy.basedcount.com)
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this post was submitted on 14 Sep 2023
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Yeah one of these views is more valid than the other:
"I got an error message! It says, Please right click the application and select 'Run As Administrator...' What does it mean?! What do I do?!!! Why are these instructions so confusing?!"
"I got an error on the page! It says 'Password incorrect' What does that mean? How do I fix it?" "Have you tried using the correct password?"
Yeah, I'm in the IT dept (companys conatantly flop between throwing software into engineering, IT, or its own dept) and the other day, 5 minutes before I leave for a week long vacation a user comes up and asks if we're ignoring her.
Outlook is constantly asking for a password to one of the emails she uses. She doesn't know it and keeps clicking close on the popup. So she sends an email, FROM THE ACCOUNT SHE IS LOGGED OUT OF, to helpdesk a few days earlier.
That just seems like bad software design with a prompt like that, unless its for audit trail purposes and it's used to log the user is actively accepting to continue.