Not my experience. It's more like benevolent disinterest when it comes to users who can't hack it on their own. The community is built around devops, functional programmers, as well as the odd enthusiast. Devops love it because it makes their work easier, functional programmer like its semantics and have no issue understanding it, and the odd enthusiast, well, is a hobbyist. If you're not one of those groups you're not catered for, it's as simple as that. And as far as "make things easier for normies" is concerned: Much of that hinges on flakes not just stabilising but everything being switched over to them. The community isn't going to start bending over backwards over features other people want to see, but not build themselves, but once the infrastructure is in place and it's easy, heck, why not.

Yeah this is unfortunately true. I love NixOS and I use it constantly but I'm also a professional developer so it's pretty easy for me. If I weren't I imagine it would be close to impossible.

Unfortunately it's very difficult to browse or understand how to use Nix, and the Nix language itself is quite opaque.

I love the results, but I wish it were done in ... basically anything other than Nix.