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What 'emotional labor' actually means — and how Starbucks is testing its limits (qz.com)
submitted 6 days ago by squirrel to c/feminism@beehaw.org
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Arlie Hochschild coined the term in 1983 to describe a specific workplace cost. Starbucks' Green Apron Service is pushing it further than she imagined

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[-] ranandtoldthat@beehaw.org 5 points 4 days ago

Nobody wants it. But im guessing most people don't know it's a mandate that people can be fired for, and assume their Starbucks is special.

[-] vinceman 2 points 3 days ago

I just assumed they spend like 10 minutes writing messages at the start of a shift tbh. That's how the one coffee place I went to used to do it. This is crazy fucked lmao

this post was submitted on 30 May 2026
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