What 'emotional labor' actually means — and how Starbucks is testing its limits (qz.com)

submitted 1 week ago by squirrel to c/feminism@beehaw.org

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Arlie Hochschild coined the term in 1983 to describe a specific workplace cost. Starbucks' Green Apron Service is pushing it further than she imagined

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this post was submitted on 30 May 2026

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