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Burger King will use AI to check if employees say ‘please’ and ‘thank you’
(www.theverge.com)
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this post was submitted on 26 Feb 2026
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I went to Wendy’s the other day, and they have this automatic pre-recorded English-fluent woman cheerfully ask for your order. While an actual person didn’t indicate that they were ready, I know they won’t do a second intro message either way, so I started to order. A heavy spanish accent comes over the speaker “Fucking wait, god.” My only thought was “Fair enough” and I waited.
Whoever implements these systems is crazy. We don’t pay people enough to be policed that heavily.
That’s a very generous reaction to being cussed at for following instructions. I have no problem being asked to wait. I actually appreciate having someone acknowledge that I’m there by telling me to wait. But damn. Keep it classy.
Clutch those pearls harder m8
Taco Bell does that now. Every single drive thru I’ve gone to have a intro message
“Welcome to Taco Bell are you checking in with your app or reward points??”
And each version is clearly recorded locally because they always sound like a manager or something.
I almost want to drive to a bunch and record them for a dystopian compilation.
And I usually say “I have an order for ” and I get silence or a long pause and someone saying hold on.
It’s pointless. Especially when I can see the window operator handing food to a car ahead of me, I know they’re not ready but I’ve already been autoprompted by the recording.