Not like I was going to burger king anyway but this is a solid reason not to
I wish I could explain to companies how fucking awkward and horrible it feels to be on the receiving end of forced gratitude. Even if I liked the restaurant, I wouldn't be able to go if they did this.
I guess it's no surprise that rich people think the experience is still the same with or without the consent of the providing party.
They don’t care. They only care about like go up.
They’re hoping to phase out human employees ASAP.
This is the worst timeline. 1984 was a warning not an instruction manual.
And Idiocracy was a comedy not a documentary
it was too optimistic
If only we lived in a world where the President of the United States went and recruited the smartest person in the world to solve the most difficult problems
My SO works at a callcenter and they get dinged for the use of what they call "tragic phrases." These include, but aren't limited to:
Its fucking ridiculous. They pay some outside vendor for training and guidelines.
As a customer, I would feel much more comfortable talking to someone who doesn’t sound like they have a gun to their head.
God dam, that's horrible. Unfortunately it's not my department but I should let you know your not alone, now hold on a sec while I transfer you to purgatory
I'm so glad I can mouth off to customers in my line of work, not that I abuse the privilege but sometimes a customer needs to be told they are a fucking idiot and they could of flooded or burnt the place down.
non-commitment like "I can't do that" or "that's against policy" or "that's not my dept"
Ok, I'm not a native English speaker but... I have the feeling that they don't know what non-commitment means. Unless it's commitment to fuck the customer, but then, why bother to offer a call center?
I went to Wendy’s the other day, and they have this automatic pre-recorded English-fluent woman cheerfully ask for your order. While an actual person didn’t indicate that they were ready, I know they won’t do a second intro message either way, so I started to order. A heavy spanish accent comes over the speaker “Fucking wait, god.” My only thought was “Fair enough” and I waited.
Whoever implements these systems is crazy. We don’t pay people enough to be policed that heavily.
Jesus Christ. I don't trust any syrupy cheerful, fake happy, overly polite, "I'm sooo sooorry you had the slightest inconvenience" type customer service. No, I've done that job. You know you don't give a shit. I know you don't give a shit. You know I know you don't give a shit. We both know you can barely afford to live. The world is spiraling. Pretending otherwise is insufferable. Just be honest and give it to me jaded, bitter, and cynical like we both deserve.
Is this why I can’t buy a steam machine?
Does "thanks, mother fucker, have shit ass day, and please go fuck yourself" bring up my numbers?
The AI says you have a 120% compliance rate.
No Kings!
FORCING Minimum Wage workers to say Please and Thank You will ENSURE that their FOOD QUALITY will go UP while Prices go Affordable!
Pro tip to BK: I probably wouldn't even notice the lack of 'please' and 'thank you'. I would, however, be significantly happier if you stopped making them say "You Rule". Seems like they have to say it as both greeting and a "your order is finished". It's just unpleasantly cringey.
If they want to lean more into the branding, they should do something like make the BK uniforms more regal. I'm thinking flowing robes, little plastic crowns, that sort of thing.
I used to work for a consultancy that tried to bill themselves as experts in VR/AR. This is back in 2017 or so. We helped a client make a 3D tracking system with VR/AR applications, and this client let us kind of run with it.
Anyway, I was sort of head of this AR/VR thing, and we were always desperate for free advertising, so I somehow got pulled to provide my thoughts on the impact of VR/AR on the grocery store industry for an article in "The Grocer" or some other industry mag.
Leading up to the call, I was trying to think of what I'd say. My thoughts were on building out virtual grocery stores to test customer reactions before building them for real. Bring in some test subjects, see how they plan their route, how they react to different placements of goods. Track their eye movements to see if the new end-cap design is working. Time how long they spend in the store, etc. Are the aisles too narrow and claustrophobic. I got the idea from another client who was using VR to test out new detergent bottle concepts (apparently a one-off of a blow-molded bleach bottle is crazy expensive).
Well my consultancy had been purchased by a multinational conglomerate a year or so prior, so I got a phone call from some C-suite ass who wanted to brief me on what they wanted me to say to the magazine.
His idea was a service where you could have a store employee wear some kind of camera rig so the customer could sit at home in VR and pilot the employee around the store. This would essentially replace curbside pickup, but with the added benefit of "allowing the customer to pick which apple they want out of the bunch."
I resolved to ignore that advice, but the whole magazine thing ended up falling through anyway. I quit within the year.
That sounds like a big steaming violation of workers rights.
Is surveiling workers fine where this is planned to be executed?
!aboringdystopia@lemmy.world
Please do not, that's disgusting, thank you.
ignoring the distopian nightmare, this shit isn't free to run. Hiw the hell would they justify this expense?
Just like basically all of this AI shit... Who is this for?
They should be focused on making their food better and cheaper, not making their employees miserable.
I'll get my burger at whatever restaurant treats its workers and customers like human beings.
I regret choosing the red pill; this reality is getting worse and worse. Can I go back to the 90s Matrix?
Can I go back to the 90s Matrix?
I've g̵o̴t̴ ̷ s̴̗̺͕͝o̴̜͐̊̇m̷̨͍͍͠e̴̹̕ ̵̡̿ ę̷͕̣͂̆̅r̵̡̪̈͂́̄̔͠r̶͍̲̤̀̏͋͑í̵̹̼̮̩͈̰̊͌͂b̴̯̎̎̅̕ļ̶̘͓̍ē̶̥̺̥̓̉̈͆͘̚n̸͚̳͉̫̪̣͔̬̈́̀̄̉̂̊͆̾̍̀͝ę̴͚͔̺̮̤̺̰͈̖̉̀̃̄̏̾͛ŵ̶̪͓͓͇̥̮̠̩̼̙̻̰͠s̸̼͖̬̦̟̝͊́̓́ ̷̡̨̢̫̖͔͚̻͙̩̈́̆͛̾̿̓̏͑̀̊̈ ̵̺̹͙̼̮̹͍̗̱͇̪͈͑͛̅͜͜f̶̣͊͂̾̾̈͝ǫ̶̛͇̥̖͓̦̳͇̩͙̩͑̇̾̇͊̋͌̇̍̃̏̈́͛̕ͅr̶͚͇̄ͅ ̴̌̋̓̄͊͂͋̈̀̇͐̀͘̕ ̷̡̨̖̺̫͈̪̫̲̩̘͉͚̗̳̖̜̗̣̭̩̩͕̙̯̦͔̟̠̝̣͎̝͍͇̝̅ͅỳ̷̨̛̛̤̹̖̞̙̺̮͇̳̙̤̟̘̦̙̃̄́̄̂̃̊̂̈́̿͛̇̍̀̌̍̎̊͑͗̆̔͘̚̕̕͝ͅơ̴̢̛͇͓̗͍͙̮̲̣̳͖͉͕̳̹̤̩̜̥͔̲̘̩̳̱̩͙̹̝̾͋͐̿͋̀͗̏̀͂͊͗̋̽͐̀̕͜͜͝ǔ̵̡͚͎̗͈̞̱͖̖͎̬̱̜̲͖͈̳̼̥͎́̊̊͐̀͑̈̀̍̂͋͐͆͒̚̕͘͘ͅ.̵̨̨̢̢̨͍̦̻̼̖̩̮̱̣̭̲̼͈̱̭̭͇̺͈̠̲̬̭͍͎̝̮͕̳͕͙̳̺͔̗̪̖̳̙̯͖̥̈́̿͌̌͊̽̈́̈́͛͋̏́̉̊͂̑̄͂̄̈̌͐͆̍̐͒̿̂͘͜͝͝ͅͅͅ
So AI is your boss. And he's there solely to snitch on you.
Oh hey, that's almost exactly the kind of cyberpunk dystopia that I grew up reading fiction about:
Cool, so AI will be replacing the managers first.
They cant keep staff as it is, so this?
IIRC Burger King was one of, if not the first companies to use computerized inventory/bookkeeping. And they used it to try and crack down on employees giving away extra food. It was a giant waste of money.
“Im sorry Sylvia we’re going to have to let you go. You didn’t say ‘thank you’ enough.
It says here you were obsessed with someone named ‘Hank Ewe’. Absolutely deplorable. “
Forcing them to say please and thank you will not fix the issues with Burger King lol.
That is the shittiest fast food place. I loved it as a kid but it's gone way down hill. The food is awful quality and the employees don't care about anything because they aren't paid a living wage. I stopped going a while ago when they gave me a drink full of moldy ice. I took my kid because he wanted to try the king of burgers. He was so disappointed lol
This is a most excellent place for technology news and articles.
