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Burger King will use AI to check if employees say ‘please’ and ‘thank you’
(www.theverge.com)
"We did it, Patrick! We made a technological breakthrough!"
A place for all those who loathe AI to discuss things, post articles, and ridicule the AI hype. Proud supporter of working people. And proud booer of SXSW 2024.
AI, in this case, refers to LLMs, GPT technology, and anything listed as "AI" meant to increase market valuations.
BKs biggest problem isn't customer service, it's the fact that it costs 50 fucking dollars or more to feed a family a single, low-quality meal.
If they want to survive, they need to dramatically cut costs, not dump millions into expensive AI tools that are going to increase employee turnover rates and waste even more money.
Employees being polite isn't going to convince anyone that paying an extra $2.50 for a burger is worth it.
I bet the franchise owners are forced to purchase and use the AI.