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submitted 3 days ago by irelephant@programming.dev to c/iiiiiiitttttttttttt@programming.dev

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[-] Empricorn@feddit.nl 16 points 3 days ago

That's on you if you didn't remotely have them unplug and reset the power cable on both ends, confirm it, and have them watch for lights.

[-] snooggums@piefed.world 20 points 3 days ago* (last edited 3 days ago)

"I totally unplugged it and plugged it back in on both ends, pinkie promise."

Narrator: They did not do that because it would require getting out of their chair.

[-] AnUnusualRelic@lemmy.world 14 points 3 days ago

Or they unplugged their monitor, or a fan, or a vacuum cleaner... who can tell?

[-] SpikesOtherDog@ani.social 8 points 3 days ago

The user lied and cranked one out instead of fiddling with the power cable.

"Uh, yeah, I did that and still nothing"

[-] Empricorn@feddit.nl 6 points 3 days ago

That's why I said confirm it. "There may be bent metal. What does the inside of the power supply barrel adapter and the prongs plugged into the wall look like?" Or have them take a picture. There's always a BS reason you can come up with. You're helping them after all!

[-] miked@piefed.social 3 points 2 days ago

I've had them send me pictures when they couldn't find the device I had them look for. It really helps.

[-] SpikesOtherDog@ani.social 7 points 2 days ago

That highly depends on the contract and capabilities of the help desk.

I once worked a contract that was to send warranty parts out based on the end user's complaint. I was not allowed to contact the end user to clarify anything.