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[-] SpikesOtherDog@ani.social 6 points 2 days ago

That highly depends on the contract and capabilities of the help desk.

I once worked a contract that was to send warranty parts out based on the end user's complaint. I was not allowed to contact the end user to clarify anything.

[-] Empricorn@feddit.nl 6 points 2 days ago

Oh wow, that sounds frustrating. Many users don't exactly have a reputation for being detailed in their tickets...

[-] SpikesOtherDog@ani.social 3 points 1 day ago

It was an interesting experience. I was pretty good at guessing.

this post was submitted on 04 Dec 2025
543 points (100.0% liked)

iiiiiiitttttttttttt

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