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I work for a supermarket that's recently rolled out AI chatbots to "help" customers find items in store instead of asking staff. (self.fuck_ai)

submitted 3 weeks ago by Cevilia to c/fuck_ai@lemmy.world

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The idea being it reduces the number of staff needed to run the store because now we can restock shelves uninterrupted.

Of course, that's not what's happening. Instead of being asked where our canned mushrooms are, we're now being asked where aisle 31 is, and we're having to take extra time to find out what their actual question is.

Because there are only 14 aisles in the store.

Oh, and I actually like being asked where stuff is, because it breaks up the monotony of bringing out rollcomp, rotating, stocking, facing up, putting back rollcomp, repeat until lunch.

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[-] vane@lemmy.world 2 points 3 weeks ago

Is it this one ?
https://corporate.walmart.com/news/2025/06/24/walmart-unveils-new-ai-powered-tools-to-empower-1-5-million-associates

AI-powered translation tool helps eliminate language barriers
Walmart has created a real-time translation feature, available in 44 languages, to facilitate multi-lingual conversations among associates and customers. The tool enables conversations in both text-to-text and speech-to-speech formats and is enhanced with Walmart-specific knowledge. For example, if the customer asked for something more specific — like “Where’s Great Value Orange Juice?” — the tool would recognize “Great Value” as a Walmart house brand and keep it properly translated or referenced.

[-] Cevilia 2 points 3 weeks ago

Sure isn't!

[-] NateNate60@lemmy.world 1 points 3 weeks ago

Honestly, that is not a bad use of AI. It's close to what I would consider the "ideal" use of the technology.

this post was submitted on 07 Oct 2025

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