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I work for a supermarket that's recently rolled out AI chatbots to "help" customers find items in store instead of asking staff. (self.fuck_ai)

submitted 4 weeks ago by Cevilia to c/fuck_ai@lemmy.world

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The idea being it reduces the number of staff needed to run the store because now we can restock shelves uninterrupted.

Of course, that's not what's happening. Instead of being asked where our canned mushrooms are, we're now being asked where aisle 31 is, and we're having to take extra time to find out what their actual question is.

Because there are only 14 aisles in the store.

Oh, and I actually like being asked where stuff is, because it breaks up the monotony of bringing out rollcomp, rotating, stocking, facing up, putting back rollcomp, repeat until lunch.

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[-] Cevilia 12 points 3 weeks ago* (last edited 3 weeks ago)

Your supermarket should be restocking after hours

So, you're saying that I should be working nights.

Have a magical Disney day, @reddig33@lemmy.world.

[-] reddig33@lemmy.world 1 points 3 weeks ago* (last edited 3 weeks ago)

Stocking before the store opened or after it closed used to be the norm. As did cleaning the store.

[-] Cevilia 1 points 3 weeks ago* (last edited 3 weeks ago)

Stores also used to (a) be much smaller, and (b) open for shorter hours. We open at 7am and don't close until 10pm or later. We're also open all night on Fridays. If something runs out on Friday morning do you really expect customers to wait until Sunday?

this post was submitted on 07 Oct 2025

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