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A small moment in gaming history
(lemmy.world)
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this post was submitted on 03 Aug 2025
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"Automated" systems act by rules, configured by people. Think again.
Probably because kids would use gay as part of some random homophobic insult in their location field lol
The road to hell is paved with good intentions and the main (still sadly all too relevant) problem here is customer support not just reacting and fixing it.
Look up the Scunthorpe problem.
Unintended consequences.
So therefore the dev(s) who wrote the system should get fired? All because they enacted on tickets to stop people from using what they thought were slurs in their location tag?
What part of that do I need to think twice about? You really want this to be about some ban happy dev (that you assume is the case) that you completely skip over the real problem of customer support not managing to solve what should have been an easy fix.
If you read the sources on the wiki. You'll see Xbox apologized and updated their training to ensure it doesn't happen again. That sure sounds like the best outcome to what we know happened.