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[-] Lyrl@lemmy.dbzer0.com 5 points 2 months ago

I think I have learned about seven separate ticketing systems at my work, so far. The specialized ones are associated with small teams I know and can go harass if they don't answer in a reasonable time frame. The big main one, the associates reliably answer quickly, to let me know they can't help me. It all feels very broken.

this post was submitted on 26 Jul 2025
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