cross-posted from: https://lemmy.world/post/28209968

Anvi Ahuja received a text message transcript of her conversation with her roommates during their Lyft ride home on March 11.

The company confirms the incident took place, but has offered varying explanations.

After CBC Toronto contacted Lyft about this story last week, a Lyft representative called Ahuja. She says they told her the company is running a pilot program where audio is recorded from some rides and then the transcript is supposed to be sent to the ride-sharing company for reference if a security issue is reported.

In a statement to CBC, a Lyft spokesperson acknowledged that the ride-sharing company has an in-app audio recording pilot in select U.S. markets with "strict opt-in protocols" but said this incident is not related to that pilot program or any other feature being tested by Lyft.