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The system works
3.5 Their lawyer successfully argues that, while the AI is the product, the company shouldn't be held accountable for their product ~~lying~~ hallucinating because it would set a bad precedent for the industry
3.2 sent to arbitration because EULA
3.3 the secret contract-ninjas break into your house and do mortal kombat shit to your skeleton
Lol yeah... I know it's all fucked. Only way I've found to not let it completely overwhelm me with resignation or impotent rage is to look for those little "malicious compliance" opportunities. Even if only for joking around about. They're getting rarer and harder to find though. Big sigh.
More and more.companies are dropping arbitration agreements these days because more consumers are realizing the consideration in the contract that allows them.to have mandatory arbitration requires the company to pay for the arbiter win or lose.
I had an issue with a vehicle that the dealership was refusing to repair. I looked up their arbitration process l and then looked up the arbitration firm.
When I pointed out to the manager of the dealership that the arbitration would cost them 5 grand even if they won, they fixed the car.
This sounds like a good strategy for small businesses trying that shit. I wonder how much it affects big ones though?
Any lawyer work the big companies need done is probably gonna be over 5k just to start.
Yes, but the person suing also needs to pay legal fees. Are you really going to hire an attorney over a broken phone?
With arbitration, the business has to pay for the entire process, win or lose.