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submitted 11 months ago by TheLugal@lemmy.world to c/technology@lemmy.world

Fairphone’s latest repairable device is for people who hate saying goodbye to an old smartphone more than they like buying a new one.

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[-] raspberriesareyummy@lemmy.world 144 points 11 months ago* (last edited 11 months ago)

As someone who knows a good portion of the Fairphone staff in person, and knows they have a great atmosphere and are mostly great people: Fuck you @Fairphone for leaving my perfectly working FP1 dead in the water without SW updates, and removing the spare parts for the FP2 from the store around the time my FP2 needed them (USB charging port, battery), and for making every new fairphone larger, not offering a SINGLE phone in a proper pocket size (like the FP1).

For users who can live with the tablet-size of modern smartphones: Yes, repairability and longterm support for more recent phones appears not too bad, certainly better than most competitors, but still - if you are someone like me, who treats a phone well, you can not expect to be able to find spare parts by the time wear & tear from normal use will make it necessary.

[-] southsamurai@sh.itjust.works 124 points 11 months ago

If you can't buy parts a decade after something is purchased, the repairability is a gimmick, a sales trick.

I'm not making a joke, that's the truth of it, imo.

That's how old the fairphone is.

My lgg3 is a year younger, and it's a pain in the ass to find a real battery, but LG didn't sell the thing with the idea of users being able to repair and upgrade. You expect an LG phone to have poor parts availability after a decade.

Like you said, a phone under normal use should last a decade plus. Barring failure of the main board, which is kinda where replacing that part means it's a new phone rather than a repaired phone, if you're still left with a device that you can't get parts for, it's landfill waste. Kinda puts a damper on sustainability as a factor.

Fairphone is a gimmick, and it always has been. A good gimmick to be sure, but a gimmick.

[-] raspberriesareyummy@lemmy.world 31 points 11 months ago

Sadly yes, I like the company philosophy, and I understand that - with regards to device size - due to them being small, they can only run 1 product line, no parallel small phone. But what I do not understand then is how they feel they have to release a new model every 2 years, which also drives switching the production lines for older model spare parts. That's not sustainability in my eyes. I was severely disappointed after Fairphone advocated for repairability with "the most sustainable smartphone is your old one, if you continue using it", and still having my Fairphone 1(!) in tip top condition (the only part that broke was the power button, which I repaired myself with an iFixit tool & a soldering iron) but no longer being able to use it because SW support is discontinued. I was even more disappointed when my FP2 finally started having problems charging because the USB port was becoming wobbly / loose, and not being able to purchase a new bottom module because "sorry, we're on FP4 now, only spare parts we still ship are FP3 and higher".

So now I am on shiftphone 6mq - which is not necessarily smaller, but might be usable with free OS + docking station sooner than a FP ever will.

As you say - a good gimmick, but a gimmick nonetheless.

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[-] agent_flounder@lemmy.world 18 points 11 months ago

I always think about auto repair when repairability comes up. I could still get parts for my 30yo jeep. Hell people make parts for collector vehicles, even 90 year old Model A cars.

Now, you might say modern cars are less repairable but I can also get software to diagnose and configure my 5yo Toyota 4Runner. And if I upgrade some parts it doesn't void the warranty because of consumer friendly laws.

Tech would be very different if it followed these patterns.

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[-] Fake4000@lemmy.world 21 points 11 months ago

That's interesting. Can parts be found on other resellers or sites or is Fair phone the only suppliers for these parts?

This kinda defeats the purpose of buying one.

[-] raspberriesareyummy@lemmy.world 12 points 11 months ago

From other people you would only get used parts. To be fair, the Fairphone community is quite good and supportive, and there are people there that collect broken phones from users, salvage them for parts & repair phones for users. But if you would like to procure original, new parts, you should not count on the FP company to provide any beyond the support duration that they promise in writing (not sure what that is right now).

[-] Carobu@lemmy.world 11 points 11 months ago* (last edited 11 months ago)

Why would anyone ever expect any company to provide more support than they provide in writing? They are still trying to make a profit and not supporting a more than 10 year old device is perfectly reasonable. They only shipped 60,000 of the thing and it's got a GB of RAM. The second model, the 2 still has parts available ~9 years on. I'm really not seeing the issue here.

[-] raspberriesareyummy@lemmy.world 23 points 11 months ago

I have a feeling you did not read my comments. The second model does NOT have parts available, that's just plain wrong. They've been out of stock for more than 3 years.

And as for the why, that's because not everyone is a capitalist piece of shit, and that's exactly the image that Fairphone is aiming for, and therefore when they advertise for sustainability, not supporting old devices is a dumb move.

Companies and people who put profit first are a cancer to this world.

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[-] tabular@lemmy.world 11 points 11 months ago

My understanding is that they alone can't give driver updates, which is why they choose a chip for FP5 which will get supported longer. (That doesn't explain regular software not getting updates)

I assume you looked elsewhere for Fairphone 1 parts?

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[-] udon@lemmy.world 10 points 11 months ago

Same here, they lost me after fp1 which didn't receive security updates anymore. FP2 had this weird rubber band that got loose quickly with everyone I know who had one. Stopped following after that.

[-] orclev@lemmy.world 21 points 11 months ago

Ultimately the problem is Google. The minimum system requirements for Android keep going up with every release and Google stops providing updates to older releases at some point (typically 5 years after that version was initially released). That effectively puts an upper bound on the lifespan of any phone as at some point the phones CPU and memory aren't good enough to run the latest Android version at acceptable speeds. The lower end a phone was at original manufacturing the faster this all happens as well.

Apple is just as bad (far worse in some ways).

I've tried to find a solution, and the best I've seen is Linux phone, but that comes with some major downsides that are going to be deal breakers for most people. The two biggest ones are that battery life is abysmal unless you enable hibernation, but doing so, at least a year or so ago when I looked into it, disables your ability to receive calls while the phone is in hibernation. And secondly that NFC essentially doesn't work, or at least not for anything you care about like being able to make payments.

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[-] Buffalox@lemmy.world 80 points 11 months ago* (last edited 11 months ago)

Nokia has decent phones dirt cheap that you can repair yourself, and you can buy spare parts cheap too, and it runs completely vanilla Android, with good multi year upgrade policy.

https://www.youtube.com/watch?v=kh-7sMEDxyw

My wife has her eye on a Nokia G42, and it has both Micro SD slot and minijack. So you can use a 1TB MicroSD and laugh all the way to the bank at those who bought an S24 Ultra with 128GB 😂 🤪 😆 😜 😋

[-] Secret300@sh.itjust.works 11 points 11 months ago

At this point I don't even know what vanilla android looks like lol. I kinda want to get a Nokia

[-] jamyang@lemmy.world 9 points 11 months ago* (last edited 11 months ago)

Yeah. Buy Nokia.

Let's also support European companies over Chinese ones.

[-] artifix@feddit.de 23 points 11 months ago

Except Nokia isn't European anymore since Microsoft ruined them and sold the brand to the Chinese company HMD Global. You're welcome.

[-] rmuk@feddit.uk 19 points 11 months ago

Not only is HMD Global not Chinese, they're actually the same Finnish company that people think of as "Nokia". Nokia do a lot more than just phones and they sold their mobile phone arm to Microsoft, who then spun it off as it's own company called HMD who licensed the Nokia name.

If you want to buy from a European brand, HMD/Nokia are worth considering.

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[-] Secret300@sh.itjust.works 9 points 11 months ago

I thought hmd was based in Finland?

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[-] Mannimarco@lemmy.world 68 points 11 months ago

Fuck them for removing the headphone jack, it makes no sense at all

[-] sudneo@lemmy.world 39 points 11 months ago* (last edited 11 months ago)

They have literally an explanation for this on their website. You might disagree, but saying "it makes no sense"...makes no sense.

Also, they discontinued the earbuds and still no jack on FP5, so the idea that "they wanted to sell their own buds" doesn't seem to be likely.

[-] Mannimarco@lemmy.world 32 points 11 months ago

It makes no sense to me, their whole deal is sustainability, by removing the headphone jack it forces me to buy Bluetooth headphones that all have batteries in them and are presumably not up to Fairphone standards of sustainability.

And saying we're just following market trends sounds like a shitty explanation to me. I have the 3, I'll use it for as long as it works but after that no Fairphone for me.

[-] HKayn@dormi.zone 13 points 11 months ago

USB-C earbuds exist. No one is "forcing" you to do anything.

[-] southsamurai@sh.itjust.works 23 points 11 months ago

Which is still having to buy a second set of earbuds/headphones when there's no need for it. Or buy a separate dongle (a major pain in the ass over time).

This is not "sustainability" friendly design.

[-] Mannimarco@lemmy.world 18 points 11 months ago

Headphone jacks also exist, so I won't be buying this phone.

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[-] BoBTFish@kbin.social 18 points 11 months ago

I have the 4 and haven't missed it once 🤷

[-] Mannimarco@lemmy.world 15 points 11 months ago

That seems to be most people, but for me it's a deal breaker.

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[-] poVoq@slrpnk.net 51 points 11 months ago

Maybe the best part of the FP5 that is talked about little is that the main SoC is not a consumer grade Qualcomm chip, but an industrial grade one that will get driver and firmware upgrades for a much longer time than the consumer ones.

In addition it is fairly similar to other slightly older Qualcomm chips that already have main-line Linux kernel support, so the prospects of running Mobian or PostmarketOS on it are quite good.

[-] Pantherina@feddit.de 47 points 11 months ago
  • extremely slow updates
  • incomplete updates as component lifespan is shorter than advertized

Yeah, its about what comes in the Future

[-] asdfasdfasdf@lemmy.world 29 points 11 months ago* (last edited 11 months ago)

Don't forget the fact they manufacture it in an oppressive authoritarian regime, where the sales tax goes to fund over 1 million Uighurs being held in literal concentration camps.

Imagine if 80 years ago there were products labeled "Ethically Made in Nazi Germany", and the marketing team said it's important to help the individual small businesses there so that the good people can have a higher standard of living.

It's mind boggling to me that people are falling for this.

[-] axo@feddit.de 39 points 11 months ago

They make the problem of their supply chain clear. And still, it is probably the most "fair" phone you can get, so I dont understand the critizism really.

Why arent you criticizing all the other manufacturers, that dont even try to do anything positive? Its always the small companies, that try to improve on things and then get shitted over for not going all the way. I dont understand it...

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[-] theonyltruemupf@feddit.de 23 points 11 months ago

They are making an effort though. Every other manufacturer also produces in China. Fairphone at least pays the workers better and tries to make the supply chain as ethical as possible.

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[-] Nobilmantis@feddit.it 14 points 11 months ago

Google sure is creating a lot of Pixel-fanboys by instilling this myth that if you dont get daddy google's precious over-the-air updates delivered to your phone in 30 seconds after their release your phone might be at great risk®™ (exactly like if you dont let google play store scan the apps on your device to look for malicious software, like F-Droid, a common known attack vector).

Because surely Fairphone users are all government officials with nuclear codes and Kim Jong-un's nudes saved in their notes and teams of indian hackers are 24/7 waiting for a security update to release, so they can unpack the zero-day-vulnerabilities before fairphone gets their release-cycle

Can you please elaborate further on this "component lifespan" thing? Because I think they were quite clear on the processor life cycle.

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[-] NarrativeBear@lemmy.world 34 points 11 months ago

Less about what comes in the box and more about what you get over the years sounds like most video games now.

[-] elxeno@lemm.ee 9 points 11 months ago

Early access phones!

[-] Ross_audio@lemmy.world 32 points 11 months ago

No headphone jack means fairphone now encourage Bluetooth earbuds and electronic waste.

They're dead to me.

[-] localhost443@discuss.tchncs.de 27 points 11 months ago

I still don't get this level of rage. I just have a USB C adapter on the end of my ear buds, problem solved, one less physical port to have to replace as I keep my phones until they're dead dead.

I guess you could argue you need an extra cable on you to plug direct into a HiFi system, but I cant even remember the last time that was something I'd want to do.

Aldo in the case of a repairable phone and having replaced the USB on this fp4, I struggle to see where they would have fit an extra daughterboard for a 3.5mm jack to make it repairable

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[-] Srootus@sh.itjust.works 29 points 11 months ago* (last edited 11 months ago)

I have had my fairphone 5 since October, and I am ~~contempt~~ content with it, ive noticed a few software bugs and made the customer support team aware about them and while I'll admit their responses are rather slow at times, ive never had a problem with attitude or unhelpfulness so far from them.

I will do what I can to genuinely keep this phone going until the security updates stop, being able to buy and replace the battery for a respectable 20 quid is incredible.

I'm also very excitied to see what 2027 brings as that is the year manufacturers are required, if they want to sell in the EU, to make their phones extremely repairable

[-] laverabe@lemmy.world 13 points 11 months ago

i think you mean content, little bit different meaning than contempt ;)

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[-] NaoPb@eviltoast.org 10 points 11 months ago

I'm also very excitied to see what 2027 brings as that is the year manufacturers are required, if they want to sell in the EU, to make their phones extremely repairable.

Now that is something I did not know. Now I'm also very excited.

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[-] veni_vedi_veni@lemmy.world 25 points 11 months ago

Wow a site that doesn't fill up 90% of your phone's viewport with ads? Color me impressed

[-] romp_2_door@lemmy.world 11 points 11 months ago

why wouldn't you use AdBlock?

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[-] romp_2_door@lemmy.world 22 points 11 months ago

So "Occasionally sluggish performance" now at launch? Surely it won't be much better 5 years from now

[-] Fake4000@lemmy.world 21 points 11 months ago

The phone is great and things can be replaced easily. My only issue with the phone is it's price. It's quite high compared to phones with similar specs.

[-] Thekingoflorda@lemmy.world 32 points 11 months ago

Yea that’s what happens if the company at least tries to make it repairable and not made by exploited people.

[-] Nacktmull@lemmy.world 12 points 11 months ago* (last edited 11 months ago)

for people who hate saying goodbye to an old smartphone

laughs in Fairphone 3

[-] potustheplant@feddit.nl 11 points 11 months ago

Why are you posting an article from september 2023?

[-] anamethatisnt@lemmy.world 9 points 11 months ago* (last edited 11 months ago)

The FairPhone 4 had a screen brightness bug that made the phone (mostly) unusable outside in the sun that lasted from Feb 2023 to Oct 2023.
Since the Android 12 update, the FP4 has a cooling feature that reduces the maximum brightness even when the slider is all the way to the right.
This occurs when the phone heats up to ~40 degrees at the CPU, which is not a lot at all.

https://forum.fairphone.com/t/random-screen-dimming-while-brightness-slider-stays-at-100-after-a12-update/93195

They will have to work very hard to make me consider buying my next phone from them.
They do seem to listen to their users and learn from their mistakes though - FP4 was often criticized for the short firmware support offered from Qualcomm. FP5 will have Qualcomm's extended firmware support for its SoC.
https://www.fairphone.com/wp-content/uploads/2023/08/Press_release_Fairphone_5.pdf

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this post was submitted on 17 Feb 2024
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