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submitted 7 months ago by L4s@lemmy.world to c/technology@lemmy.world

Ticketek ‘glitch’ appears to re-sell fan’s $659 ticket for Taylor Swift concert — “They said, ‘someone else has it, we don’t know who, we can’t check or track who has your ticket’”::A Taylor Swift fan believed her VIP ticket was 'stolen' from her account by Ticketek after an apparent system 'glitch'.

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[-] momoitin@sh.itjust.works 95 points 7 months ago

This is one of the most perfect examples of a bank charge back situation I have ever seen.

[-] fmstrat@lemmy.nowsci.com 79 points 7 months ago

No need, click bait headline.

"[They said] 'someone else has it, we don’t know who, we can’t check or track who has your ticket'," the 21-year-old said. "All they could do was issue me a refund, I have essentially had my ticket stolen from me."

After failing to get the situation sorted and her ticket reinstated by Ticketek's customer service, Rebecca went online to try to get answers on Sunday. This is about when the company was finally able to ensure she still had a ticket, despite apparently being told otherwise. "We have now reached out to Rebecca to confirm," the spokesperson said.

In a statement to Yahoo on Monday, Ticketek said the situation had been rectified and other customers needn't worry about any such glitches in their online marketplace.

[-] Kalkaline@leminal.space 36 points 7 months ago

You get your money back, sure, but the company has also profited off the theft of the ticket, so I think a reasonable jury/judge would find you're owed some money for that profit and maybe some more so they think twice about doing it again. You'd probably be able to take them to small claims court and get an easy settlement for the equivalent of upgraded seats on the secondary market.

[-] ji17br@lemmy.ml 9 points 7 months ago

Also, if they had booked flights, hotels, and made other commitments to travel to the concert that money might not be easy to get back.

[-] Modern_medicine_isnt@lemmy.world 4 points 7 months ago

You would think right? But look at airlines, they can overbook a flight, and tough luck. Rental car places can say they don't have the car you reserved... the law is not there to protect you, it is there to protect business.

[-] mojofrododojo@lemmy.world 1 points 7 months ago

pro tip: your insurance probably has a discount deal w/ a major rental company - USAA & Enterprise, for example. Partnerships like this keep the fuckers honest to retain the income stream.

[-] ExLisper@linux.community 40 points 7 months ago

$659? Is it a week long concert with hotel and food included?

[-] paws@cyberpaws.lol 17 points 7 months ago

You can get a week long hotel stay and food included for $659?

[-] Nollij@sopuli.xyz 14 points 7 months ago

That's not so unreasonable. An extended stay hotel near me is $539/week, and that was just the first result. That leaves $120 for food, or $17/day. While it won't be living the high life, it can be done.

[-] Hazmatastic@lemm.ee 1 points 7 months ago* (last edited 7 months ago)

As someone who just tried to get a hotel near a concert, it won't work like that. The hotels know there is a show in town and price accordingly. When I tried, rooms that were typically $75-$150 per night were at $400-$1000 per night. I'm talking Hilton and Marriot all the way to econolodge and motel 6, all raised their prices by 5-10x. Anything I found that was decent was an advertisement for a general price. Then you try to reserve and they say "Oh you wanted it for THOSE nights? The price is $700 a night for those nights." Even though I clicked on $125 a night search results. This was 8 months before my stay, within a week of the concert being announced.

Ended up renting an RV for 4 days and parking it at a cheap rv place. Still cost over a grand after everything.

The rates you mention are... ridiculously foreign to me. I cannot even conceive only dropping half a grand and having somewhere to sleep for a whole week. Not saying it doesn't happen, but not near me for damn sure.

[-] Nollij@sopuli.xyz 2 points 7 months ago

Not sure where you live, but any big city is likely to have (as a whole) more than enough hotel capacity that a single big event won't cause that much demand. You just won't be able to find a room nearby. Add a 20 minute (or 60, depending) Lyft to the suburbs and they're barely aware that the event is happening.

Also, to get that price you need to look at extended stay hotels. These blur the lines between a hotel and a short-term rental apartment. They do not offer a stay for a single night. They are often sold by the week, or at least with a 1-week minimum

[-] ExLisper@linux.community 4 points 7 months ago

Depends where, obviously.

[-] BigDiction@lemmy.world 17 points 7 months ago

Limited view tickets were $1500 a piece when TS came to Levi stadium. Bonkers

[-] kurcatovium@lemm.ee 3 points 7 months ago

Well, if they paid me this money I'd be willing to tolerate the concert.

But how could anyone justify spending this amount on one f*king concert (of Taylor Swift on top of it) is beyond me.

[-] Jolan@lemmy.world 1 points 7 months ago

Those are only the "VIP" tickets. One Google search and it turns out that normal tickets range from 49-499 depending on where you're stood/seated. This $659 is meant for the best seats for the richest people.

[-] riodoro1@lemmy.world 38 points 7 months ago

People are fucking insane for spending that sort of money for an opportunity to spend a couple of hours in extreme crowd just to barely see a billionaire singer and barely hear the songs. Its even worse since they are clearly getting fucked by corporations at the same time

[-] XTornado@lemmy.ml 12 points 7 months ago

I mean... I wouldn't do it. But I have spend insane money on other stuff I feel like it's a not that crazy amount. And to each it's own....

The fees they charge as part of it... that's another thing that I agree they are bastards.

[-] Harbinger01173430@lemmy.world 1 points 7 months ago

I am thinking about spending that much in 4 hard drives 😂

[-] Buddahriffic@lemmy.world 33 points 7 months ago

Just a guess, but I bet what they do is post the same tickets for different prices and then give it to the highest price that sells, and "oops our bad, there was some kind of a glitch" + refund to all the lower price ones.

Then they can guarantee the lower but still profitable sale while still having a chance at the ridiculous price for someone who really really wants it and is willing to pay a crazy amount.

[-] Raiderkev@lemmy.world 14 points 7 months ago

I bought tickets like 4 months in advance for an event. Like a week before the event, I get an email that they don't have my seats, and offered tickets a section over. I was actually relieved because prices had dropped, so I just said no thanks, I'll take a refund, and bought better, cheaper seats.

[-] Imgonnatrythis@sh.itjust.works 19 points 7 months ago

It's me, I have it, I'm the problem

[-] Spiralvortexisalie@lemmy.world 5 points 7 months ago
[-] PipedLinkBot@feddit.rocks 1 points 7 months ago

Here is an alternative Piped link(s):

It’s me, hi, I’m the problem, it’s me

Piped is a privacy-respecting open-source alternative frontend to YouTube.

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[-] LordOfLocksley@lemmy.world 17 points 7 months ago* (last edited 7 months ago)

$659 for a one night gig....

You can get a week pass to a festival for cheaper....

A fool and his money are easily parted

[-] ripcord@lemmy.world 13 points 7 months ago
[-] splicerslicer@lemmy.world 1 points 7 months ago

The irony in that typo is palpable. Some real KenM energy

[-] EatATaco@lemm.ee 11 points 7 months ago

I guarantee that there is entertainment that you spend money on that other people find foolish.

[-] PRUSSIA_x86@lemmy.world 5 points 7 months ago

Not that much money though.

[-] EatATaco@lemm.ee 5 points 7 months ago

Sure, but chances are, relative to much of the world, you are actually pretty wealthy and most people would scoff at you spending even 1/10th of that on a single event. Remember, there is much of the world where the median yearly income is under 1k a year.

[-] PRUSSIA_x86@lemmy.world 3 points 7 months ago
[-] stockRot@lemmy.world 8 points 7 months ago

I think the "full" here is the one who can't fathom that others value things differently from themself.

Also, her money*. It's in the summary

[-] Dulusa@lemmy.world 4 points 7 months ago

The average ticket price for her tour 2023 was 1088$

Whoever pays prices like this is completely lost

[-] yeahiknow3@lemmings.world 2 points 7 months ago
[-] stroep@feddit.nl 1 points 7 months ago

I got drawn in the lottery to be able to buy tickets for athletic events at the Olympics in Paris. For the events I liked to see, I had the choice of a 860 and 980 euro ticket… so with the two of us, that would be as much as a week long holiday to the Canaries. So we passed. We’re gonna watch the marathon, which is free :-)

[-] otp@sh.itjust.works 12 points 7 months ago

When someone rich and powerful wants to go to a concert, there's always a way...

[-] Harbinger01173430@lemmy.world 8 points 7 months ago

Release now! Patch never

[-] sir_reginald@lemmy.world 7 points 7 months ago

why is this girl suddenly everywhere? I hadn't heard of her for the last 5 years, and since this week I've seen her daily.

[-] ShepherdPie@midwest.social 5 points 7 months ago
[-] sir_reginald@lemmy.world 3 points 7 months ago

yeah, I know she's a singer but I don't like pop and I hadn't read so much of her til now. I guess that people that like pop music might have heard of her more

[-] long_chicken_boat@sh.itjust.works 2 points 7 months ago

I don't get why they are downvoting you. It's absolutely true that last month she's been more on the news than at any other given time the last 5 years.

[-] LarmyOfLone@lemm.ee 2 points 7 months ago

Basically the manager of Tyler Swift spread around a conspiracy theory so now MAGA is talking about her all the time which makes anti-maga talk about her all the time which increases her CD sales.

But this is just the tip of the iceberg!

[-] narc0tic_bird@lemm.ee 4 points 7 months ago

Refund the ticket, fix the bug, and move on.

this post was submitted on 06 Feb 2024
349 points (100.0% liked)

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