Unfortunately FedEx is kind of known for this.

@framework I've just had a reply to my support ticket confirming it's been escalated to their logistics team.

Maybe now I'll get some info :-)

I hope it's insured for this!

FedEx is absolutely terrible. I haven't personally had this exact issue, but every time we have a shipment through FedEx, they show up at the door to our apartment complex without forewarning (their estimates are usually off by up to a day), then decide to leave due to the lock on the door. We don't realize they've even been around until we receive a notification later that "a delivery has been attempted." We literally have to estimate when the delivery driver will arrive, and sit by the door for hours until they show up. Otherwise they just won't attempt the shipment. Not to say that the delivery driver needs to wait for us, but at least a notification of which hour the delivery will be attempted would be nice...

I've gotten into the habit of ordering on Amazon, for the entire reason that they won't use FedEx. I don't like Amazon, but I like FedEx even less.