if they didn't charge specific amounts for certain specific flights, charge for seat selection on said flights and give you an itinerary with a flight number, seat number, departure date and time maybe they would have a leg to stand on.
perhaps all flights should cost the same, seeing as apparently they aren't charging for flights....
Most importantly, they don't let you substitute a different passenger. If you get sick and can't make your flight, but your friend wants to go instead, you have to let your ticket go unused and your friend has to buy a (now much more expensive) last minute ticket.
If they can’t guarantee specific flights, customers can’t guarantee paying them money.
I mean this is perfectly reasonable, its why you can turn up at the airport 3 days late and get the next available flight to your destination, right?
Oh my god what the actual fuck
I don't understand how many business practices by airlines don't result in criminal charges. Selling so many tickets that you know you will occasionally fail to fulfill your contract should be fraud. Jail time for leadership and full reimbursement of all damages (e.g. private air taxi to still make to to the destination on time) would quicky make the airlines competent at finding voluntary agreements that make everyone happy.
Likewise, deciding that a flight isn't profitable and cancelling it - WTF. That's called making a bad business decision, you eat the cost. You don't just decide "eh, let's just not" and leave people stranded because it's cheaper.
It wasn't clear in the article - how much notice did the customers get?
They must think we're idiots, pretending there's any kind of uncertainty about the status of a flight they'd already cancelled.
Qantas. Qantas never crashed.
Apparently because they don’t fly…
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