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Valve may be building SteamGPT for Steam Support (videocardz.com)
submitted 2 weeks ago by alessandro@lemmy.ca to c/pcgaming@lemmy.ca
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[-] recursive_recursion@piefed.ca 16 points 2 weeks ago

Well...just in case here are some alternatives cause I certainly can't predict what will come of this decision.

Alternatives

I'm genuinely really tired of AI being shoved into everything.

At this point if anyone wants whatever AI/LLMs provide, you do you; I'm not gonna stop you.

I'm just gonna move on and continue to adapt cause it really seems like it'll be shoved into anything, (especially things closest to proprietary products/services); without rhyme or reason until morale improves or the bubble collapses.

[-] Arcane2077@sh.itjust.works 3 points 2 weeks ago

I almost forgot that Steam had a need for support.

In the ~two decades I’ve been using steam, I’ve only contacted support once, to refund a PS2-era PoP, which I bought many months prior, and only spent 20 minutes unsuccessfully trying to get it running on Windows 11.

I wonder how much more often the average user contacts support than me (which is about 0.00013 times a day)

[-] who@feddit.org 1 points 2 weeks ago* (last edited 2 weeks ago)

Seems like they could be experimenting with an LLM to improve server-side anti-cheat.

[-] Sas@piefed.blahaj.zone 9 points 2 weeks ago

LLM are entirely the wrong tool for that. They've used neural nets for their anti cheat for a while but cheating has nothing to do with language so large language models are not for that. They could however use them to police the steam forums but only if a comment gets reported otherwise you're putting every comment through an llm which would cost a fuckton

this post was submitted on 08 Apr 2026
12 points (100.0% liked)

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