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submitted 1 year ago by L4s@lemmy.world to c/technology@lemmy.world

HP fails to derail claims that it bricks scanners on multifunction printers when ink runs low::HP Inc. has failed to shunt aside claims in a lawsuit that it disables scanners and other functions on its multifunction printers whenever the ink runs low

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[-] hoot@lemmy.ca 122 points 1 year ago

Do people not know what "bricking" means? This article is about HP disabling features if the printer runs out of ink.

If they bricked it, it would be unrecoverably broken, never to function again.

[-] mwguy@infosec.pub 80 points 1 year ago

A more accurate term would be that they ransom the functionality of the product they sold until you pay the ransom.

[-] fubo@lemmy.world 25 points 1 year ago* (last edited 1 year ago)

Or maybe they engineered a "multifunction" device with shitty error handling: if any subsystem has an error, all functions fail, even those that don't depend on that subsystem.

A junior engineer filed a bug report about it and submitted a patch that allows subsystem errors to gray-out only certain functions in the UI.

The PM didn't consider the bug launch-critical enough to merit an engineer's time to review the patch. One senior engineer did briefly look at the patch and said "sorry, we can't alter the UI without brand & design review, i18n, and a lot of shit you don't wanna do."

The system shipped with the bug intact. The PM was rewarded for launching the product on time, and got promoted into a different position.

A year later when the users start fussing, the people on the team say "we never heard of that problem."

(This is hypothetical. Tech companies do be like that sometimes though.)

[-] mwguy@infosec.pub 38 points 1 year ago

Just because they accidentally made ransomware doesn't make it not ransomware.

[-] fubo@lemmy.world 5 points 1 year ago

Exactly, yeah. The incentives within the company generate shitty behavior towards users, even if no individual wrote out a design for that shitty behavior.

[-] ozymandias117@lemmy.world 19 points 1 year ago

“Bricking,” “hard bricking,” and “soft bricking” became inexorably intertwined during the early days of flashing custom Android ROMs

[-] Rai@lemmy.dbzer0.com 5 points 1 year ago

HTC Dream and G2 user/modder here

I’m not familiar with that. Brick means “your item is now a brick.”

I’ve never heard of hard or soft.

[-] bitwolf@lemmy.one 7 points 1 year ago* (last edited 1 year ago)

Soft brick afaik is like when you mess up fastboot and need to use Qualcomms tool to repartition and repair fastboot.

Generally you cannot do this, but the tool leaked for some devices, this it's softbricked

[-] ozymandias117@lemmy.world 2 points 1 year ago* (last edited 1 year ago)

QC uses the firehose protocol to load software that early, but that’s a good overview

The tools are generally available to flash, but manufacturers may not offer the next signed bootloader as something you can easily download (that one then implements fastboot)

You also need some mechanism to force the PBL to jump to download mode instead of trying to load the next bootloader

[-] ozymandias117@lemmy.world 7 points 1 year ago

At that time, “Hard Brick” was getting used for the hardware was damaged

“Soft brick” was something like a boot loop where the device was unusable, but something like a DFU flash could repair (using DFU since every manufacturer had their own boot flash implementation back then)

At some point after that, people just went back to saying “bricked” for both

[-] Misconduct@startrek.website 4 points 1 year ago

As someone that rooted their phones a lot back in the day it's wild how vividly I remember this and it went down exactly as you described lol

[-] lemann@lemmy.one 8 points 1 year ago

A bit like most Inkjets when the unreplaceable waste ink pad dries up 😭

Sit through a whole turn on sequence, just for the screen to say the manufacturer's equivalent of "Bin me, I'm dead" with the only option being to power off

[-] phoneymouse@lemmy.world 82 points 1 year ago

I bought an HP printer scanner once. They tried to make me opt into accepting Google and Facebook tracking on the device. It’s a damn printer, not a website. That’s when I sent it back and found the dumbest black and white laser printer I could find.

When it comes to printers, the dumber they are the better.

[-] Perditija@feddit.de 13 points 1 year ago

I still have my HP PSC 1400, the software is stored on an old drive. This thing still works and is so old that I can refill the bootleg ink cartridges and this thing just takes them. It scans even when the cartridges are empty. It's a simple device and I hope it keeps working as long as possible

[-] user224@lemmy.sdf.org 3 points 1 year ago

I have HP PSC 1315. I tried removing the color cartridge, and it would just print without it. Unfortunately that stops working after you restart the printer. Anyway, I am not sure what the use case for that could be.

It has partial support on HPLIP, so it works nicely with Linux. For high DPI printing, I can use Windows 7 VM.
By the way, try downloading the NokoPrint app from Google Play Store if you have Android. It allows you to print directly from phone over a USB cable.

I just wish I wasn't such an idiot when I got it. I never soldered before, and the first thing I tried was to replace the USB port on this. Somebody should have told me about flux. 30 minutes, no flux, 520°C of heat, burned board, and drunk USB port at an angle later, it somehow works. I don't even know if the solder pads are still present or it's just the blobs somehow making a connection 💀

[-] Noerttipertti@sopuli.xyz 11 points 1 year ago

Old Laserjet III and Jetdirect 500x. Can't go much dumber than that.

[-] ryannathans@aussie.zone 48 points 1 year ago

HP = horrific practices

[-] Oneobi@lemmy.world 41 points 1 year ago

HP, permanent member of my shit list.

[-] Mojojojo1993@lemmy.world 27 points 1 year ago

Do you mean lie. It failed to lie about things it does.

[-] MonkderZweite@feddit.ch 1 points 1 year ago

Do you mean lie. It failed to lie about things it doesn't do.

[-] Mojojojo1993@lemmy.world 1 points 1 year ago
[-] MonkderZweite@feddit.ch 2 points 1 year ago* (last edited 1 year ago)

It does not scan?

edit Oh, we talking about HP, not the MP?

[-] randombullet@feddit.de 24 points 1 year ago

All of my printers are on a VLAN with a dead gateway.

LAN access only. And if it doesn't work from day one on that dead VLAN, then I return it.

[-] fruitleatherpostcard@lemm.ee 15 points 1 year ago

Greedy shits.

[-] COASTER1921@lemmy.ml 12 points 1 year ago

What would they even try to argue here? There's no way to bypass the ink reload screen to scan anything, the functionality is certainly blocked.

It's kind of weird that they integrate scanners into their printers in the first place really, scanners are quite reliable and newer inkjet printers are the polar opposite.

[-] jasondj@ttrpg.network 2 points 1 year ago

I think for most homes, an MFP is a nice-to-have. I have one and I never use the scanner, the vast majority of times, it’s sufficient to “scan” with my phone to send as a PDF. My next printer will probably be a color laser printer-only.

For SOHO, SMB, and enterprise, though, I think it comes down to square footage. Especially when you start getting into the bigger ones. Turns out that a copying machine does a lot of the same things a printer and a scanner do. A separate, discrete copying machine doesn’t make sense in a lot of places, and I’d imagine it’s very cost-effective to get a big MFP instead of three discrete devices. Especially when you’re dealing with leased equipment.

[-] Darkbug@lemmy.one 6 points 1 year ago

This is why I left HP 15 years ago...

this post was submitted on 06 Oct 2023
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