I can’t speak to the claims process yet, but I switched from Progressive and went from ~$1000 to ~$550 (6 month premium for two cars in FL). Every time I’ve had to call them they’ve been quick to answer and are very friendly. Only downside for me has been the lack of an app.

Looks like it’s American Family Insurance under the covers and they seem to have good reviews and lower customer complaints than usual. I just learned Costco offers this, thanks!