I worked at a Walmart in college, so...yes.
I guess my favorite one (meaning it was more funny than aggravating) was this lady trying to return a Nintendo Wii. She said it was broken and wanted to exchange it (so far, so good). She said she lost the receipt (later claiming it was a gift), but for an exchange, that's usually not an issue (we record the serial numbers for things like video game consoles, computers, etc and those are tied to the transaction which lets us pull up the sale info).
So, we scan the serial number, and it's not in our system. This could mean one of two things:
- It's stolen
- It didn't come from our store
So, to rule out #1, we sent the serial number to the loss prevention people to see if it was on their report. (It wasn't.)
But we didn't even have to wait for them to respond because I took a look at the box, and it clearly came from GameStop (had their stickers on the opposite side).
So I tell her that this console wasn't purchased here, and she needs to take it back to Game Stop for service.
She did not like that. At all.
She demanded the manger, who, thankfully, was nearby. Manager took one look at her, got on the radio, and seconds later all three loss-prevention people came out of their little security room and escorted her out (with her yelling obscenities / threatening lawsuits the whole way).
Apparently she was a frequent-flier who had already been banned from the store (and neighboring stores) for return fraud.