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Fractal Design - Swedish company making high quality PC cases and components (www.fractal-design.com)

submitted 1 week ago by Blaze@feddit.nl to c/buyeuropean@feddit.uk

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[-] plebian@lemm.ee 104 points 1 week ago

Story time:

A friend of a friend brakes the glass panel on a his Fractal case.

The friend sends an email to Fractal Support with tye intention of trying to buy the glass panel, if it is still available for that particular case. He is being asked about the details of the case.

The next day the panel was mounted on the case... Based Fractal sent the panel ... From Scandinavia to Southern Europe ... Quite possibly air freight.... For free... For free!

[-] Aux@feddit.uk 15 points 1 week ago

That's just regular customer service in Europe :)

[-] lord_ryvan@ttrpg.network 19 points 1 week ago

LMAO no it isn't! Not answering calls, acting dumb when you do, trying to bully the noisy customer away and charging extra for everything even when not allowed by EU law is customer service here.

If I need customer service, I avoid Western products/services and go for Japanese, South Korean or HK ones; they actually respond fast and take you serious, without extra charge.

Wrong sub, I know.

[-] Glitterbomb@lemmy.world 3 points 1 week ago

You're right, he took a knife to that TV in under a second. Impressive!

[-] Aux@feddit.uk 2 points 1 week ago

Never had any issues in 40+ years...

[-] lord_ryvan@ttrpg.network 1 points 1 week ago

Perhaps Dutch electronics brands and store chain are an exception.

[-] boonhet@lemm.ee 3 points 1 week ago

Nah, definitely goes above and beyond. There are some companies that do this, but there are plenty that will do anything they can to make you just go away.

I've heard a similar story of BeQuiet. Friend bought a cooler for AM3, upgraded to AM4, asked about new bracket, it was shipped out to them for free. But I think in that case it was actual company policy they announced on their website, as did many other cooler manufacturers when AM4 came out.

[-] Aux@feddit.uk 2 points 1 week ago

Pretty much every company and every shop I've used in my 40+ years on this planet went above and beyond. Both big corporations like IKEA and Philips to small local online shops, which are trying to survive in a world dominated by Amazon. I also lived in a few European countries and had the same experience everywhere.

[-] DownByLaw@lemmy.world 1 points 1 week ago

Nope, not even close

[-] Bakkoda@sh.itjust.works 12 points 1 week ago

I stopped buying any other case probably a decade ago.

[-] WhyYesZoidberg@lemmy.world 10 points 1 week ago

So i bought my case in ~2010 - a Define XL. it came with USB2 ports and they sold usb3 as an option. FFW ~5 years and I now have a use for it. managed to find it for like 100€ online - wtf? Email Fractal and get a response ”oh i have like 5 of those in my office! give me your address and i’ll mail you one”

My 15 year old case has USB 3 ports in the front :-)

[-] Blaze@feddit.nl 7 points 1 week ago

Great!

[-] macaw_dean_settle@lemmy.world 1 points 1 week ago

*Acided. See how stupid that sounds?

[-] AltheaHunter 1 points 1 week ago

You're right, intentionally misunderstanding slang does sound fucking stupid.

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[-] passepartout@feddit.org 73 points 1 week ago

Didn't know my favorite case supplier was European! Could have guessed by the design language and the Fractal "North" lol.

[-] Aux@feddit.uk 7 points 1 week ago

Fractal North is dope! And my cat loves the box it came in, still plays with it one year later.

[-] idiomaddict@lemmy.world 1 points 1 week ago

Is it a strange type of box or is your cat just especially fond of it? My cat's partial to a bog standard haribo box, but that’s just because it’s her haribo box.

[-] Aux@feddit.uk 1 points 6 days ago

Well, it's kind of a standard cardboard box, but with a few interesting features.

First of all, it's quite big for a cat, so she can sit and stand inside, but it's not too big to take a lot of space in my flat.

It is also very sturdy. A lot of cardboard boxes these days are very flimsy. The Fractal box is not flimsy at all and can take a beating from a cat.

It also has handle slots and cats love small holes to put their paws into.

Finally, it came with big foamed rubbery plastic inserts instead of regular styrofoam. Which are incredibly sturdy, impossible to break for a cat and they have big holes, so they serve as reconfigurable maze walls.

[-] ignoble_stigmas@sh.itjust.works 2 points 1 week ago

Same here!

[-] Andromxda@lemmy.dbzer0.com 29 points 1 week ago

BeQuiet, Phanteks, and Noctua are also European btw!

BeQuiet is based in Glinde, Schleswig-Holstein in Germany, Phanteks is from Rotterdam in the Netherlands. Noctua is based in Vienna, Austria.

[-] undeffeined@lemmy.ml 7 points 1 week ago* (last edited 1 week ago)

Noctua has never disappointed me. Have used the same tower cooler for 12 years now and still performs great! Also love their fans!

[-] swelter_spark@reddthat.com 7 points 1 week ago

I bought a BeQuiet case last year to replace a cheap Chinese hotbox, and it's great. Cool, quiet, roomy, good material quality, and not that much more expensive than the case it replaced.

[-] Andromxda@lemmy.dbzer0.com 4 points 1 week ago

They've always been known for their amazing quality

[-] Enoril@jlai.lu 26 points 1 week ago

Can’t encourages you enough to buy this brand. Real good products, well done and the attention of details make your case build so nice and easy. You can see they know how to build a computer. Lot of possible variations.

I’m am customer of Fractal Deign since several decades now, bough 6 or 7 cases and never had issues, very good quality product. These cases leave my house only because i donated them to my family.

[-] Opisek@lemmy.world 12 points 1 week ago

I've always been buying Fractal. Didn't even know they're European. That's awesome.

[-] frank@sopuli.xyz 11 points 1 week ago

I have a Fractal North and absolutely love it. Really high quality components and supporting a Scandinavian company.

[-] PrinzKasper@feddit.org 11 points 1 week ago

I got myself a North XL last year to replace my old case, the final part to complete my PC of Theseus. Is it a new PC now, or was it a new PC already when I slowly replaced its internals along the way? Who knows, but it looks really damn sleek now.

[-] index@sh.itjust.works 11 points 1 week ago

"Swedish company ̶m̶a̶k̶i̶n̶g̶ reselling high quality PC cases and components made in china"

[-] Blaze@feddit.nl 5 points 1 week ago

Please share if you have any alternative manufacturing similar products in Europe

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[-] ramble81@lemm.ee 10 points 1 week ago

I’ve had their Define R5 case for years and absolutely love it. Solid, modular, easy to work with.

[-] tiramichu@lemm.ee 8 points 1 week ago* (last edited 1 week ago)

I built a mini itx machine I'm using as a selfhosted AI server in the tiny* Fractal Terra case and it's awesome. Really innovative design and good quality.

*tiny in the sense it can squeeze an RTX 3090 in with 1cm to spare

[-] drmoodmood@lemmy.ml 8 points 1 week ago

North owner here, it's an elegant case, would recommend if you don't need a ton of HDD bays! :]

[-] rektdeckard@lemmy.world 2 points 6 days ago

Same here. It's easily the nicest looking single object in my office, still enjoy the look of it after 3 years.

[-] endeavor@sopuli.xyz 4 points 1 week ago

After some stupid gamer cases I splugred on a north. High quality case that doesn't fall apart during assembly, cut you nor have usb ports that stop working in a month. Temps are good after blocking off the huge vented side as well . It's the best case I've had so far and I've historically used meme cases since 2008 onward.

[-] Schmoo@slrpnk.net 8 points 1 week ago* (last edited 1 week ago)

I'm American and I've only ever bought their cases since I started PC building. I even have an AIO CPU cooler from them that's still working perfectly after 7 years.

[-] Wild_Mastic@lemmy.world 7 points 1 week ago* (last edited 1 week ago)

Coincidentally, my fractal north xl arrived this friday. A bit pricey but really solid product.

[-] Katzimir@lemmy.dbzer0.com 6 points 1 week ago

i was really pleasantly surprised by the well thought out manual that came with my case. It felt ... intimate idk. just adding to the choir here

[-] Krill@feddit.uk 6 points 1 week ago

I'm running a Define 7 XL as a Truenas server. Over 100TB of storage, maximum utility and my wife likes how it looks. It does everything, even the cooling is decent.

I'll only buy Fractal Design cases.

[-] tehn00bi@lemmy.world 3 points 1 week ago

I have one of their node cases for my NAS. No complaints.

[-] boonhet@lemm.ee 4 points 1 week ago

I've loved my experience with Fractal so far. The case was much easier to build in than my previous essentially noname brand (BitFenix). I also love the looks on both the Fractal Define and Meshify series. But at the end of the day, while your case choice might affect noise and thermals a lot, let's be honest, the biggest part of a case is how it looks, so all the high-end manufacturers make really good cases, get whichever one you fancy. BeQuiet I hear is also very nice.

[-] brucethemoose@lemmy.world 3 points 1 week ago* (last edited 1 week ago)

I adore my Node 202. Fits a giant 3090 in 10 liters. No case fans: everything is filtered/ducted with a bit of foam, so it’s so cool\quiet the few fans it has shut down when idle.

The whole case is super sturdy. It was reasonably priced. It fits in carry on!:

[-] gravitas_deficiency@sh.itjust.works 3 points 1 week ago* (last edited 1 week ago)

This makes me love them more <3

I’ve got a couple of their cases. The designs are excellent, highly flexible, well built, and aesthetically pleasing. I am honestly happy to pay a premium for that. I’m also happy to support a European company.

[-] Embargo@lemm.ee 3 points 1 week ago

I've had one of these babies for a few years now. I love it!

[-] prongs@lemm.ee 3 points 1 week ago* (last edited 1 week ago)

When my Sliger SM550 proves too small for my next graphic card purchase (probably a while, on a 3080), I will probably look to Fractal Design unless there's better cottage maker.

Something about the way the cases look is appealing, but there's always been something small about them that hasn't worked for my builds.

[-] AllHailTheSheep@sh.itjust.works 2 points 1 week ago

I absolutely love the fractal cases. I build PCs pretty consistently and they're really the only brand I use anymore

[-] DasFaultier@sh.itjust.works 1 points 1 week ago

Hooray for Fractal!!! \o/

[-] undeffeined@lemmy.ml 1 points 1 week ago

Really cool designs on the Cases, definitely keeping them in mind next time I'm in the market for a case.

[-] renrenPDX@lemm.ee 1 points 1 week ago

Have several. Meshify series is definitely a favorite.

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this post was submitted on 23 Mar 2025

599 points (100.0% liked)

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