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List of support/meta communities for each instance (sh.itjust.works)
submitted 3 weeks ago* (last edited 2 weeks ago) by threelonmusketeers@sh.itjust.works to c/fedibridge@lemmy.dbzer0.com
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Most instances have a support community for discussing technical issues with that particular server.

As each instance names these slightly differently, I thought I'd create a thread to collect as many as possible.

Lemmy:

Mbin:

PieFed:

Please comment below with equivalent communities and I'll add them to the list.

I would also recommend that instance admins include a link to their meta/support community in the sidebar of their instance.

On a somewhat related note, do any instance admins still have Reddit accounts they would be willing to reveal here?

I've come across many Redditors who are interested in Lemmy but give up after experiencing issues on signup. I think the ability to have instance admins reach out to users on Reddit directly could be a useful tool in reducing the friction of the Lemmy onboarding process.

If you are an instance admin and are comfortable sharing your Reddit username, please do so below.

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[-] FrostyTrichs@crazypeople.online 2 points 6 days ago

!main@crazypeople.online also exists if you'd like to add it to the list.

[-] lvxferre@mander.xyz 7 points 3 weeks ago* (last edited 3 weeks ago)
[-] threelonmusketeers@sh.itjust.works 2 points 3 weeks ago

Thanks! Added.

[-] db0@lemmy.dbzer0.com 5 points 3 weeks ago

Dbzer0 on reddit

[-] threelonmusketeers@sh.itjust.works 2 points 3 weeks ago

Thanks! Added.

[-] DonAntonioMagino@feddit.nl 5 points 3 weeks ago

!feddit_nl@feddit.nl is used more than !meta@feddit.nl.

[-] threelonmusketeers@sh.itjust.works 2 points 3 weeks ago

Thanks! Added.

[-] threelonmusketeers@sh.itjust.works 4 points 3 weeks ago

@TheDude@sh.itjust.works, @imaqtpie@sh.itjust.works, @kersploosh@sh.itjust.works, @InEnduringGrowStrong@sh.itjust.works

Do any of you (or other admins) have a Reddit account you would be willing to reveal here? I’ve come across many Redditors who are interested in Lemmy but give up after experiencing issues on signup. I think the ability to have instance admins reach out to users on Reddit directly could be a useful tool in reducing the friction of the Lemmy onboarding process.

Also, could we consider adding a direct link to !main@sh.itjust.works in our sidebar? (In addition to the links to the "Getting Started" guide and Lemmy Support)

[-] kersploosh@sh.itjust.works 4 points 2 weeks ago

That's a good idea. I added !main@sh.itjust.works to the instance sidebar. I also added a clearer link to our instance's Matrix chat.

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[-] InEnduringGrowStrong@sh.itjust.works 3 points 2 weeks ago

I don't have a working reddit account anymore, but if you find someone that needs help with setting up an account, either direct them to the matrix room or maybe be kind of an ambassador for them in the matrix room?
I realize matrix isn't the easiest or most convenient and we'll discuss alternatives.

[-] Blaze@lemmy.dbzer0.com 4 points 2 weeks ago

Yes, asking people to register on Matrix so that they can register on Lemmy will probably have high drop out rates

[-] InEnduringGrowStrong@sh.itjust.works 4 points 2 weeks ago

Yea I know, if they're having trouble signing up on lemmy, shoving them into matrix isn't gonna work.

[-] threelonmusketeers@sh.itjust.works 3 points 2 weeks ago

Yeah, I think the fraction of Redditors (even among those who are interested in Lemmy) who already use Matrix is pretty small. Asking them to sign up for yet another service to debug Lemmy issues will turn people away.

Fortunately, kersploosh has volunteered to be an ambassador for sh.itjust.works on Reddit.

[-] InEnduringGrowStrong@sh.itjust.works 3 points 2 weeks ago

Yea, it'd also make sense to have an easier channel of communication regardless of reddit.

[-] threelonmusketeers@sh.itjust.works 3 points 2 weeks ago

Do you have a support email address shared between the admins? Lemmy.ca have one, and include it in the sidebar of their instance.

[-] Blaze@lemmy.dbzer0.com 3 points 3 weeks ago
[-] Fitik@fedia.io 3 points 2 weeks ago

Altho I didn't see anyone complain about Mbin having troubles with registration, my instance's meta community is !fedia@fedia.io . It's the biggest Mbin instance

[-] threelonmusketeers@sh.itjust.works 2 points 2 weeks ago

Thanks! Added. Do you know if any of your admins are active on Reddit?

[-] threelonmusketeers@sh.itjust.works 3 points 3 weeks ago

@ruud@lemmy.world, @MrKaplan@lemmy.world, @jelloeater85@lemmy.world, @lwadmin@lemmy.world, @Serinus@lemmy.world, @kersploosh@lemmy.world

Do any of you (or other admins) have a Reddit account you would be willing to reveal here? I’ve come across many Redditors who are interested in Lemmy but give up after experiencing issues on signup. I think the ability to have instance admins reach out to users on Reddit directly could be a useful tool in reducing the friction of the Lemmy onboarding process.

[-] kersploosh@lemmy.world 2 points 3 weeks ago

I won't reveal my main Reddit account, but I just created an alt for the purpose: https://www.reddit.com/user/lemmy-kersploosh/

You can send people my way. I will do my best to help!

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[-] threelonmusketeers@sh.itjust.works 3 points 3 weeks ago

@sunaurus@lemm.ee, @beneeney@lemm.ee, @EllaSpiggins@lemm.ee, @JuiceMachine@lemm.ee

Do any of you (or other admins) have a Reddit account you would be willing to reveal here? I’ve come across many Redditors who are interested in Lemmy but give up after experiencing issues on signup. I think the ability to have instance admins reach out to users on Reddit directly could be a useful tool in reducing the friction of the Lemmy onboarding process.

Also, would you consider adding a direct link to !support@lemm.ee in the instance sidebar? (In addition to the excellent FAQ guide)

[-] cabbage@piefed.social 3 points 2 weeks ago* (last edited 2 weeks ago)

PieFed:

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[-] Pamasich@kbin.earth 3 points 3 weeks ago

kbin.earth has !kbinEarth@kbin.earth

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[-] threelonmusketeers@sh.itjust.works 3 points 2 weeks ago

@smorks@lemmy.ca, @otter@lemmy.ca, @TruckBC@lemmy.ca, @Shadow@lemmy.ca, @mp3@lemmy.ca, @recursive_recursion@lemmy.ca

Do any of you (or other admins) have a Reddit account you would be willing to reveal here? I’ve come across many Redditors who are interested in Lemmy but give up after experiencing issues on signup. I think the ability to have instance admins reach out to users on Reddit directly could be a useful tool in reducing the friction of the Lemmy onboarding process.

[-] mp3@lemmy.ca 4 points 2 weeks ago

We have the support@lemmy.ca email that can be used for signup issues.

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[-] otter@lemmy.ca 2 points 2 weeks ago

While we do have accounts, I don't think they're monitored actively. It's probably best to list the email address. We all can see those emails, and we've been able to help a number of new users that way already. Often we can match the email address to the account and resolve it within our initial reply

Also thank you for putting this together! It's very helpful

[-] threelonmusketeers@sh.itjust.works 3 points 2 weeks ago

We all can see those emails, and we’ve been able to help a number of new users that way already. Often we can match the email address to the account and resolve it within our initial reply

Sounds like a great system!

Also thank you for putting this together!

You're welcome! From one Canadian Lemmy instance to another, thank you for all the work you do!

[-] squirrel@discuss.tchncs.de 2 points 3 weeks ago

!home@lemmy.zip

[-] threelonmusketeers@sh.itjust.works 3 points 3 weeks ago

I think that one might be for lemmy.zip users only. @Demigodrick@lemmy.zip, could you confirm?

[-] Demigodrick@lemmy.zip 5 points 3 weeks ago

Good point - we don't really have a space for this. We kind of use !home for most things, and i wouldn't moderate a post from an external user if there was a technical issue. So !home is probably the best place. (I'll update the description to reflect)

I will have a think about a support community but home is fine for now :) thanks for checking!

[-] threelonmusketeers@sh.itjust.works 2 points 3 weeks ago* (last edited 3 weeks ago)

@meldrik@lemmy.wtf, are you u/LemmyDOTwtf on Reddit? May I include your username in the OP?

Also, would you consider adding a direct link to !meta@lemmy.wtf in the instance sidebar?

[-] threelonmusketeers@sh.itjust.works 2 points 2 weeks ago* (last edited 2 weeks ago)

@fxomt@lemmy.dbzer0.com Do you think we might consider pinning this post? I will do my best to keep it up to date.

[-] Kirk@startrek.website 2 points 2 weeks ago

!quarks@startrek.website

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[-] Emperor@feddit.uk 2 points 2 weeks ago

feddit.uk (u/mighty3mperor)

!feddituk@feddit.uk

Also @Demigodrick@lemmy.zip is u/Demigodrick - he's been pitching in over on The Bad Place.

[-] threelonmusketeers@sh.itjust.works 2 points 2 weeks ago

Thanks! Added.

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this post was submitted on 22 Mar 2025
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