apple has always been a disposable product in my eyes. glued in batteries, insanely marked up proprietary peripherals....
if you cant afford the disposable nature of those very expensive things, well, youre not really their market.
apple has always been 'take it or leave it'. more people need to leave it
I would categorize it more as wear and tear rather than disposability, but I do agree that the nature of repairing a MacBook is only for a market that can afford it. It's much like repairing a car, either you continue repairing it, or you drive it to the ground and buy a new one.
As a software developer, I personally do find MacBooks to be more conducive to my profession (my current MacBook is approaching 10 years), so while I wouldn't say I agree with "more people need to leave it", I would say that we as customers should pick the product that suits our needs the most (apple or otherwise). Which I believe is the original message in your comment (get the product that you can afford and are in the market for).
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I won’t watch the video as I cannot watch animated things for too long. But honestly, I think it is hard to identify broken parts and they might get the wrong thing, therefore different quotes.
I would like to hear about their reaction when the mistake becomes clear. Issuing the costs for the correct replacement/repair and wave the wrong one would be the correct thing to do.
But actually, I don’t think this is an Apple exclusive problem. Some companies are better, some are worse, but I couldn’t repair any modern laptop by myself without fearing to break anything, be it Huawei, Chuwi or Apple.
The root of the issue was identified by a third party repair shop, narrowing down to two capacitors that were providing the wrong voltage, preventing the MacBook Air to boot up.
While I agree that a repair shop technician is certainly more technically skilled and trained to find those issues than an apple genius bar associate, it is up to Apple to ensure that they equip their associates with the right tools and processes to identify the root cause prior to providing a quote, and even more so to inform the customer prior to performing the work order, or charging the customer.
Coincidentally, I just came back from a battery swap of my MacBook, and in my experience, there was confirmation at every step of the way before proceeding, even down to email receipts, to ensure that I understand the problem, and approve the work order. In this lady's case, someone fucked up big time.
I think they could have made it less clickbaity and more ojbective if they focused on the fact that the repair guy offers a better service since he will try to repair the components instead of just swapping them for new ones. in this case the official tech service wanted to replace all the components that showed damage. that's not unreasonable. again they should have focused on the good parts of the third party service instead of trying to frame the official support as a scam.
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