Don't do it for him, he was by far the worst CM I've ever seen. He was acting like a Reddit mod, he would hand out bans without any reasoning, would get into arguments with the players and was just overall antagonistic and apathetic towards the community. People would literally meme that Spitz is the Gollum and Twinbeard (who is actually a pretty good CM) is Samwise. Even his initial response to the PSN fiasco was along the lines of "It's not the first game to require a third party account. If you can't be bothered to make one then don't complain here, go leave a negative review on Steam" and he kept antagonizing the community for quite a while before doing a 180 to side with the community. And while that was a good thing from the community perspective I don't think that one example excuses all the prior shit he's done.

The comment he gave for the article (and the overall tone of the article itself) is just trying to whitewash the fact that he was a shit CM who deserved to be fired even before rallying people to ask for a refund.

Spitz fucked up initially with a few poor responses, but ended up being one of the most important players in getting the PSN requirements removed. For somebody employed by the studio to tell their community to refund the game was not only ballsy, but likely was a major reason Sony walked back the policy at all.

Spitz had a whole-ass redemption arc play out in 24 hours.

Was he a bad CM? I almost got myself fired from my previous game dev gig standing up for the players. Sometimes upper management pisses you off that much

Edit: looks like he was a bad CM