As someone who used to really like Phil, I agree with this. He's clearly banking on his popularity as a "celebrity" within the gaming community to put a smiling spin on what is a clearly horrible business record.

The question here is not whether Microsoft does the same things that all businesses do (i.e. be evil Capitalist monstrosities that run people's livelihoods over in the name of investor greed)- that much is obvious.

The question is whether Phil Spencer is actively enabling this behavior and also covering for it- which he is.

And that is why, as the article suggests, people need to stop treating him as anything other than a corporate representative who wants to extract as much value as he can before it all runs into the ground.