158
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
this post was submitted on 11 Jul 2024
158 points (100.0% liked)
Asklemmy
49805 readers
399 users here now
A loosely moderated place to ask open-ended questions
If your post meets the following criteria, it's welcome here!
- Open-ended question
- Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions. Assume best intent and be excellent to each other.
- Not regarding using or support for Lemmy: context, see the list of support communities and tools for finding communities below
- Not ad nauseam inducing: please make sure it is a question that would be new to most members
- An actual topic of discussion
Looking for support?
Looking for a community?
- Lemmyverse: community search
- sub.rehab: maps old subreddits to fediverse options, marks official as such
- !lemmy411@lemmy.ca: a community for finding communities
~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
founded 6 years ago
MODERATORS
Read the error message. The whole thing.
This comes up even with coworkers who are allegedly senior software developers.
"It's just a white page it's not working"
"Ok well what does the console say? Network requests?"
"403?"
"Ok now what's in the response body?"
"The what?"
"Click on it. Then response "
"It says I don't have permission to view this page "
"Do you have permission to view this page?"
"...no."
"What does the error message say?"
"I already closed it. Those things are always gibberish"
Yep, so many clients: I have this problem and an error pops up, I need immediate help.
Me: Ok send me the data and the error log, and a description of what it is telling you on screen.
Client: I forget what it said, i didn't save the log, And i needed to keep working so I deleted the file and started again.
OR
Client: My set of files is doing this, and giving me this specific error.
Me: Ah OK, that is a known issue, close all the fikes and open the top level only, open each sub fike one by one till the error pops up, that will be the culprit so run this clean up tool on that file only.
Crickets
Week later, Client : Im having that same error again, can you help?
Me: That cleanup tool should have fixed it.
Client: I didn't have time to do those steps so I just kept working as is.
me: hopefully a gangster shoots me in a drive by crossfire on the way home.
"Sorry, I cannot help you without the message."
Close ticket.
I literally once got an email from another engineer using our internal tool at the big tech company I used to work for which said something like, “the page isn’t working. Please help. Attached screenshot of error.” The attached screenshot showed the error message, “Your authentication token has expired. Please refresh the page.”
I emailed him back, “oh yeah, that happens when your authentication token expires. Try refreshing the page.”
He emailed me back, “that worked, thanks!”
(For anyone wondering, no, we can’t refresh the page for the user, because they might have unsaved data on it.)
I've had this and similar conversations far too many times, I keep professional but holy shit, and then when they do get a call going with a screen share they zoom past the error every. Single. Time.