Dukaan lays off 90% of support staff after introducing AI chatbot for customer support (www.moneycontrol.com)

submitted 1 year ago by L4s@lemmy.world to c/technology@lemmy.world

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Dukaan founder and CEO Suumit Shah revealed that 90% of the company’s support staff has been laid off after the introduction of an AI chatbot to answer customer support queries.

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[-] BorgDrone@lemmy.one 2 points 1 year ago

Sure, resistance is futile after all.

this post was submitted on 11 Jul 2023

68 points (100.0% liked)

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