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this post was submitted on 11 Jun 2024
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Asklemmy
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That's childish and won't ever cause a change in their behavior.
Bonus points if they show management the ticket that's stalling a project from progressing and has been sitting on your desk for 2 weeks.
I will prioritize nicer clients (assuming the issue is equal as fast to solve) if they are more pleasent to work with.
You say that like it's the one "high priority" ticket that the one big project is waiting on. In a sea of backlogged high priority issues attached to critical projects, being an asshat means that yours will be at the bottom of the 100 other super-important, my job-is-special tickets.
BUT MY SLIDE DECKS
Stalling a ticket here means a day, not two weeks. I have 72 hours to respond at a maximum before I get penalized. We are worked so fast here the skin flies off your bones.