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It looks a lot like VMware just lost a 24,000-VM customer • The Register
(www.theregister.com)
This is a most excellent place for technology news and articles.
Phase 3: Say you've changed to earn some good will
Phase 4: Fucking do it again
"We just love our customers so much, it makes us crazy sometimes..."
"I don't want to lose you but the shareholders make me do it."