It really sucks that Sony has to come in and ruin what would have been a shining example of how to run a live service game.

I have no love at all for Sony but let's be honest, Arrowhead signed up with Sony as their publisher to get the benefits Sony would provide as a publisher, specifically their support apparatus for dealing with tickets. Arrowhead wanted that from Sony but failed to list the game properly in Steam with region locks to prevent Steam users from buying it in countries with no PSN support, and didn't enforce the PSN requirement at launch.

It's easy to point the finger at Sony because it's Sony and they suck, but Arrowhead pulled the bait and switch. They could have updated their Steam listing for the game a week after it came out to add purchase restrictions and avoid the future mess, but I'm sure they were drunk off the sales numbers and said, fuck it, let it roll.