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this post was submitted on 29 Mar 2024
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Vultr posted their response to the concerns here - https://www.vultr.com/news/a-note-about-vultrs-terms-of-service/
The portion of the ToS that people were worried about had been in place for years and had nothing to do with server intellectual property. They are removing it to avoid future confusion.
I don't disagree that it was poorly worded, but the amount of people jumping to the worst possible conclusions on this is concerning. What happened to Hanlon's Razor?
I still don't like how flippant they've been in every public communication. I read the ToS. It's short for a ToS, everyone should read it. They claim it was taken "out of context," but there wasn't much context to take it out of. The ToS didn't make this distinction they're claiming, there was no separation of Vultr forum data from cloud service data. It was just a bad, poorly written ToS, plain and simple.
They haven't taken an ounce of responsibility for that, and have instead placed the blame on "a Reddit post" (when this was being discussed in way more detail on other tech forums, Vultr even chimed in on LowEndTalk).
As for this:
This means nothing. A simple "we are enhancing your user experience by mining your data and giving you a better quality service" would have covered them on this.
We only got an explanation behind the ToS ransom dialog after their CMO whined in a CRN article. That information should have been right in the dialog on the website.
In both places, they've actively done vague things to cause confusion, and are offended when people interpret it incorrectly.
If this is their attitude to a clear self-inflicted fuckup, then that’s plenty reason for me to avoid them and their services. It’s not like their services were distinct in any way… just a dime in a dozen cloud provider.
Rossman happened. He has videos that need watched.
https://en.wikipedia.org/wiki/PRISM
https://en.wikipedia.org/wiki/Tempora
we're a little traumatised.
Very glad I took a step back and didn't make a knee jerk reaction to this. I'm responsible for recommending providers to clients and managing their k8s clusters. We use Linode, DigitalOcean and Vultr and had just set up a cluster on Vultr which would have been embarrassing to then have had to recommend moving. And the region we needed that cluster in the other providers don't cover. The response from Vultr has been good I think. And that goes with the level of support we've had from them which has been really good.
Nothing. Apply Hanlon to the very original response to Vultr. It all works out.
It’s Hanlon all the way down.