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First off, remember it's fast food, standards are abysmal.
But it's an actual piece of chicken, that's actually prepared correctly.
If you got it in a sit down restaurant or even pub, you wouldn't comment on it.
But compare it to any other chicken sandwich you could get from a drive thru in the last 20 years and the hype makes sense.
No matter where you are, if you see a chicfila you know you'll get a decent chicken sandwich that isn't ridiculously expensive.
A burger place isn't going to do chicken as well as a dedicated chicken place, and KFC is a joke, so the only real competition for that niche is Popeyes on a national level.
I guess you can still call it good but they switched to Tyson on the East Coast like 10 years ago and yeah it's bland and generic.
KFC in North America could learn a thing or two from KFC in China. It's their McDonald's.
Twenty years ago? Probably?
Ten years ago? Doubtful
But the past few years have seen most of the fast food fried chicken places go hard on chicken sandwiches. And even mcdonald's has stepped up their game to being actually pretty decent.
Mostly chikfila just coasts on their recognition from 20 years ago and the zealots who refuse to try anything else.
Dave's Hot Chicken would like a word with you.
Well if there was one within a thousand miles of me Maybe it could
It's also pretty expensive
Fast food also varies so much across the US. I talked up Chick-fil-A so much after having it in Texas, and then when I brought my girlfriend to one in Florida it was garbage.
I've identified the issue...
If juicy=flavorful then sure, it's flavorful. I look for more though.
Popeye's is better. I've had Chick-fil-A once (bought for me) and it was exactly what it looked like: a chicken sandwich. It was a bit bland and watery.
One thing I do like is that they have (the option of) whole grain buns... I've been unable to find that elsewhere.