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this post was submitted on 16 Feb 2024
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Hundreds of dollars were on the line in this case! HUNDREDS!
Hundreds in this case, but millions in the long term.
I can see why Air Canada wanted to fight it, because if they accept liability it sets a precedent that they should also accept liability for similar cases in future.
And they SHOULD accept liability, so I'm glad Air Canada lost and were forced to!
The solution would be easy, just stop having an LLM chatbot.
But I suspect they don't want to because someone sold them on how good and cheap and human-resource-free it was, and now they think they're too invested.
Plus just the general sentiment that you're not businessing right if you don't something something AI.
Yeah great point. Or similar cases in the past, even.