It seems that business has gone the way where, as long as you keep making profit, who cares if you have less customers? It's such a backwards way of thinking when you actually apply it to reality. I wish I could find the article, but I remember there being a discussion about the trust threshold for businesses. Where, a business who constantly pulls moves like this makes more and more money out of fewer customers, until they suddenly pass a threshold of trust, and BAM! It all falls down.

Ofc, I know, it's capitalism. The endless pursuit of profit and the expense of all else. It's just... Exhausting to see it happen everywhere.