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this post was submitted on 02 Jan 2024
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Technology
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I don't know if they still do this but when I cancelled Prime (years ago), they scammed me on the refund.
I got fed up with them and asked to cancel my membership, maybe 2 - 4 months into an annual subscription. I was expecting to get a pro-rated refund on the remaining term, since I paid for an annual subscription, not month to month.
When I reached out to them about the refund, they explained that I was not owed one. They told me that when issuing pro-rated refunds, they deduct the total value of all the "free shipping" I'd received and the rental value of all the "included with Prime" movies/shows I'd watched up to that point, and they only issue a refund on the difference. I don't recall the exact figures, but they basically said your refund would have been $70, but you already received more than $70 retail value in benefits, so you get nothing.
That doesn’t even track, because the proration inherently wouldn’t include the months you’ve already used. That $70 is for the months in the future that you haven’t used, and therefore haven’t yet received any benefits from.