728
Adobe faces big fines from FTC over difficult subscription cancellation
(appleinsider.com)
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
this post was submitted on 14 Dec 2023
728 points (100.0% liked)
Technology
60009 readers
1715 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 2 years ago
MODERATORS
It's software. There's literally no reason to treat it like a car lease. There is no overhead or cost on their part which justifies an early termination fee.
No, but they offer a better price if you agree to a contract where you pay for a year.
If you don't want a better price then don't go with an annual plan, easy.
The cheaper annual plan wouldn't exist if they didn't have any way to stop people from abusing it.
I started a free trial of Adobe stock. I forgot to cancel after the first month. They charged me $30 for the next month, ok, that's on me. But when I tried to cancel during that second month, they said I had signed a contract to pay them for a year (I didn't, all I did was sign up for the free trial) and I now owe them $165 to cancel the subscription. So in essence they were going to charge me $195 for one month of Adobe stock. That's insane.
Every annual discount plan I know of (at other companies) is paid once per year. If you pay monthly, then you get the higher monthly price. If you stop paying, then your access stops. No extra fee to pay.
Adobe offers a prepaid annual plan, an annual plan paid monthly, and a normal monthly plan.
They make that very clear from their order page.
But this is the business model they chose, software usage leasing. I agree it sucks, but we can’t expect software leasing to be ruled illegal. Lol