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23andMe just sent out an email trying to trick customers into accepting a TOS change that will prevent you from suing them after they literally lost your genome ro thieves.

Do what it says in the email and email arbitrationoptout@23andme.com that you do not agree with the new terms of service and opt out of arbitration.

If you have an account with them, do this right now.

Here’s an email template for what to write: https://www.patreon.com/posts/94164861

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[-] Kbobabob@lemmy.world 4 points 11 months ago

Why would you need proof of delivery? The original email gives instructions. You follow those instructions and can prove you did so with date and timestamps. I don't see the issue.

[-] NAK@lemmy.world 81 points 11 months ago

https://en.m.wikipedia.org/wiki/Non-repudiation

Legally you have to be able to prove someone received a thing. It's why you get served when you're sued. An agent physically hands you the complaint (or whatever they're called). If the papers were put in the mail the person being sued could say they never received them.

[-] DeadlineX@lemm.ee 3 points 11 months ago

Couldn’t the same be said about the TOS updates though? Would they not need to prove it was delivered?

[-] Uncle_Bagel@midwest.social 22 points 11 months ago

Exactly. That's why an email saying you are losing your rights unless you opt out is invalid. You cant prove that i ever saw/received that email

[-] NAK@lemmy.world 7 points 11 months ago

That's the whole point. They can force you to agree to updated TOS before they allow you to access their app.

[-] Kbobabob@lemmy.world 1 points 11 months ago

Can't you trace an email and prove it was delivered? Even mail you sign for only proves you received it, not that you opened it.

[-] NAK@lemmy.world 1 points 11 months ago

No. You can confirm the server received it. That's different from a user opening it and reading it

[-] ipkpjersi@lemmy.ml 4 points 11 months ago

You can't prove that person ever saw that email.

this post was submitted on 06 Dec 2023
1338 points (100.0% liked)

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