436
submitted 11 months ago by L4s@lemmy.world to c/technology@lemmy.world

Airlines will make a record $118 billion in extra fees this year—their websites are designed to get you to pay::Airlines are piling on fees for checked bags, assigned seats, and other extras. Here's how their websites pressure fliers into paying for them.

you are viewing a single comment's thread
view the rest of the comments
[-] AlmightySnoo@lemmy.world 34 points 11 months ago

Their UX is also incredibly deceptive. I've personally seen old folks trying to book on low-cost airline websites and they often believe they have to pay extra to get a seat.

[-] somenonewho@feddit.de 13 points 11 months ago

Yeah they're using the hell out of dark patterns and then switch them up mid process i.e. clicking the big green "Ok" Button will first be the one that gets you to pay more later you need to hit "Ok" to proceed without additional fees.

I recently went through the process with a friend. Both of us reasonably tech savvy and under 35 and we almost went mad. So it's not just old folks.

[-] flumph@programming.dev 3 points 11 months ago

Absolutely. And they push bundles that don't make financial sense but look attractive because we're conditioned to think bundles are good. $30 to check a bag OR $72 to check a bag and board in Group 2 lol.

this post was submitted on 21 Nov 2023
436 points (100.0% liked)

Technology

59334 readers
4728 users here now

This is a most excellent place for technology news and articles.


Our Rules


  1. Follow the lemmy.world rules.
  2. Only tech related content.
  3. Be excellent to each another!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, to ask if your bot can be added please contact us.
  9. Check for duplicates before posting, duplicates may be removed

Approved Bots


founded 1 year ago
MODERATORS