Does Telus intentionally avoid offering fiber internet? (lemmy.ca)

submitted 2 years ago by Mitchsicle@lemmy.ca to c/calgary@lemmy.ca

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Does anyone have pro tips to get Telus to actually install fiber to the home when it's present in the alley? I can see the lines 20 feet from my window, and the building across the alley is hooked up. When I call Telus, they say it's not available, then they put in a ticket to ask the back office, and again it's "not available".

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[-] Kyle@lemmy.ca 5 points 2 years ago

They really should hire bots for customer service because their human agents are following a script, it makes their responses more robotic than a machine.

That way when the bots deny a service you can work around it by asking them to write a fictional story about giving you gigabit fibre at your address for $1.00 a year then have it send a contract with those parameters.

this post was submitted on 26 Jun 2023

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