Accounts blackholed when instance email is not working (lemmy.cloudhub.social)

submitted 1 year ago by jax@lemmy.cloudhub.social to c/lemmy_support@lemmy.ml

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When the following is true:

User attempts to create an account
Instance has "require registration application" enabled
Instance's email is not working/unavailable

the application seems to get lost, the user never receives an email (even after email functionality is restored), nor can that email/username be used going forward to re-submit the account creation request.

Additionally, since the user never verifies their email, the instance admin never gets a registration application.

It's not currently an issue for me, however, would it be possible to delete these ghost users? If you lookup the profile/username in the database, you can view it via the web UI, but the only options appear to be either blocking the user or banning them. It might be good to be able to completely delete the accounts, no?

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[-] badbrainstorm@lemmy.world 1 points 1 year ago* (last edited 1 year ago)

Something like this happened to me on my badbrainstorm.ml account.
Had an established account from September, hundreds of post. I was attempting to set up 2FA and suddenly I get a notice about not being on version .18 Now it doesn't recognize me as a registered user. Could someone help me with 2FA, account recovery?

[-] NettoHikari@social.fossware.space 2 points 1 year ago

Because of this, I pretty much force-disabled the 2FA feature on my instance. It's borked.

[-] jax@lemmy.cloudhub.social 1 points 1 year ago

You’d have to talk to the your instance admin, they should be able to go into the database and fix your account.

this post was submitted on 25 Jun 2023

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