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DoorDash now warns you that your food might get cold if you don’t tip
(www.theverge.com)
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this post was submitted on 01 Nov 2023
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How about letting us tip afterwards not before. That way we know how much to tip.
How about ditching tips altogether and just paying the drivers a decent, livable wage?
This
No my tip would be for being lazy and then actually getting it to me fast and correct. Which is why I said afterwards tip not before, because that means I'm not funding their underpaid wage.
As someone that worked in the space, and was forced to AB test this, it’s because pre-tipping increases tip rates and increases the likelihood that an order will be claimed promptly.
That said, if I could wave a magic want and get my way, I’d say that these people need to be employees, and true delivery costs need to not be hidden in fees and tips.
It IS expensive to deliver stuff, and we need to be upfront with that.
It would be much worse for the drivers in that case because they would have to gamble on whether an order would be good to take or not. We've already seen something similar on Uber Eats where they allowed people to fully change tips retroactively, so people would get their orders accepted quicker with a large tip and then just remove it once they got their food.