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Japanese hotel owners plan to sue Booking.com over payment failure
(www.japantimes.co.jp)
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this post was submitted on 15 Oct 2023
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Booking.com fucked us on a hotel reservation.
We booked the hotel, got an email saying "Your reservation is confirmed, no need to call the hotel and confirm."
We showed up at the hotel... Booking.com never confirmed it with them. Hotel was booked, we had no room.
So we sat in the parking lot for an hour talking to customer service. They did get us a room at a more expensive hotel and covered the difference in price, but Jesus, not a good look.
The first hotel told us Booking.com does this all the time.
Booking dot... (sigh) yeah.
Booked a place in Queenstown (New Zealand) on a long weekend via booking dot com. Tourist town, you know what it's going to be like on a long weekend, and I had trouble finding a place a week out, it was a short notice trip.
Same, "no need to confirm!"
Arrive 5pm..... nope, no room, fully booked due to the long weekend, nothing from booking dot com as far as the hotel is concerned.
Slog through booking dot com's horrible script driven online chat, 90 minutes later, "oh noes we can't find a place in Queenstown, here's your money back plus a 5 percent off your next booking voucher for your trouble".
6.30 pm in Queenstown on a long weekend.
After ringing through every accommodation provider I could find on Google I eventually found a place that had a four bed room for $450 for the night, vs the $150 I had originally planned.
And as a final irritation, the money that they naturally zapped out of my card in an instant at the time of booking took three weeks to be returned to my card.
Booking dot com, booking dot never again you fucks.
I had a $1,000 booking.com gift card. :)