Well, this last week sure hasn't gone as we planned. What was originally scheduled to be a celebration of five years of fun hasn't quite lived up to that promise, so today I wanted to apologize. We'll talk a little later about some of the "how," but one of the things that I emphasize with the team is that players don't care what's happening behind the scenes when their experience is bad, they just want to know when it will get better, so let's get to it.

The short answer is, we're working on it but don't have an official timeline yet. For many, the game is fine, but there are certain areas that are still experiencing issues that we're troubleshooting. As a steward of this game that so many play each day, I know this isn't a fulfilling answer, but it is where we are right now, and for that we're sorry.