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On the usability of number pads
(shkspr.mobi)
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I actually have switched banks, though not because of this. I was with the bank in question for a long time because they had a really excellent value proposition in terms of very high savings interest rates and not having charges for things like international transactions. Plus, legally I'm pretty sure the bank is liable for any money I might lose because of being hacked, not me.
This was in Australia, not NA, for what it's worth.