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Thank you for typing all of that out. It's disturbing to think about Amazon employees spending a good portion of their lives in such a shitty environment, and then taking it with them. Fucking yikes.
I honestly feel bad for them because it seems so toxic. I have friends there and it's such a harsh rigid environment. Everything has a process, everything has an amazon way to do it. Interview questions are defined and have specific answer types. Escalations have forms you fill out. Every interaction has a procedure, and what OP sees here is that leaking out. Once it's drilled in it's hard to unlearn.
I've know a few, it feels a bit like an abusive cult. The one friend only sees it as good and takes on the shitty things that happened to them as their own fault. It's hard to see them stick up for Bezos and Amazon. Just because a cult is filled with super intelligent people, doesn't mean it's not a cult.