As a longtime McMaster user, our work recently tried to get us to switch to Fastenal and/or Grainger as preferred suppliers because of some bullshit procurement dick-waving (they wouldn't offer us a blanket 1% discount like the other guys, or something)

It's honestly astounding how bad their websites are, compared to just about anything else, even if you have the manufacturer's exact part number.

But yeah, McMaster is awesome,and there was enough hell raised that they were back on as a preferred supplier within a few months. Like, what even is a 1% discount when it means your engineers and maintenance guys are spending untold hours fighting a shitty website to find that one specific component that McMaster serves you up in 4 clicks?

inb4 coolstorybro